Customer Support Agent: Client Services (Permanent Position) at Lancet Laboratories

Job Summary:

• Handles inbound and outbound calls from clients giving out relevant information and providing excellent customer service to clients.

  Minimum Criteria Needed:

• Grade 12 or relevant NQF level 4 qualification

  Experience:

• 0-1 Yrs Relevant Working Experience

 Relevant Job Knowledge:

• Business processes and services
• Computer literate

 Key Performance Areas:

• Answer phones professionally
• Respond to customer enquiries to ensure that customers receive correct and adequate information.
• Research required information using available resources to ensure that adequate information is available for decision making purposes.
• Handle and resolve customer complaints where necessary to ensure customer satisfaction.
• Provide customers with product and service information.
• Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention.
• Log all incoming calls to ensure that customers are assisted promptly by relevant parties.
• Follow up customer calls or queries where necessary to increase customer satisfaction.
• Complete call logs by logging details of all calls made or received to ensure that a history of all calls and customer information is kept.
• Complete administrative functions to ensure proper record keeping and retrieval of data when required.
• Comply with statistical requirements.
• Comply with quality standards.
• Maintain confidentiality of patient’s personal data and other information to protect privacy of patients and integrity of the organisation.
• Meet organisations Customer Service Objectives.

 Competencies:

• Ability to work in a pressured environment
• Accuracy
• Attention To Detail
• Communication
• Customer Orientation
• Results driven
• Telephone etiquette
• Numeracy Skills

Deadline:16th February,2026