Customer Support Agent - Native French Speaker (f/m/d) at Capago International

Responsibilities

The main responsibilities of the Customer Support French Agent are as follows:

• The main responsibilities of the Customer Support French Agent are as follows:
• Handling mainly inbound contacts, addressing inquiries and guiding applicants through the visa application process ;
• Address and resolve inquiries related to visa requirements, eligibility and application status ;
• Guide applicants through the visa application process, explaining required documents, fees and processing times.

Required Skills 

The skills required for this position are:

• Meticulous attention to detail and accuracy in your work ;
• Ability to adapt to changing visa requirements and procedures ;
• Proficient computer skills and the ability to work with document management systems and databases ;
• Able to work effectively in a fast-paced environment ;
• Capable of handling challenging customer interactions with professionalism.

Diplomas & Experience

• Matric in customer service related field ;
• Tertiary qualifications is an added advantage ;
• Previous customer service experience or in a call centre position.

Personal Skills

• Strong communication skills ;
• Empathy ;
• Native level of French, fluency in English ;
• Organisation ;
• Autonomy.