At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world.
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Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call centre database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Additional Job Description
A Customer Support Specialist takes inbound call with customers. Their duties include responding to questions and concerns about products or services their company offers.
They must be comfortable and experienced in answering inquiries by phone, e-mail, web chat, or social media. You will also handle concerns, complaints, or other issues. Your job is to help ensure customer satisfaction. You will also help promote continued customer interest in the company’s products or services.
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