Data Analyst III at LexisNexis South Africa

About the Role

• The Automation & Data Governance Specialist – Sales is responsible for optimizing sales processes through automation while ensuring the integrity, security, and compliance of sales data across all systems.
• This role serves as the bridge between Sales, IT, Marketing, and Compliance, ensuring that sales technologies operate efficiently and that data is accurate, standardized, and governed according to company and regulatory requirements.
• The ideal candidate combines strong CRM expertise, process optimization skills, and a deep understanding of data governance principles.

Responsibilities

Sales Automation & Process Optimization

• Design, build, and maintain automated workflows within CRM and related sales systems
• Automate lead routing, opportunity management, and follow-up processes
• Reduce manual data entry through system integrations
• Optimize sales funnel tracking and forecasting processes
• Partner with Sales Leadership to improve pipeline visibility and reporting accuracy

Data Governance & Quality Management

• Establish and maintain data standards, definitions, and naming conventions
• Develop and enforce data validation rules and required fields
• Monitor and improve data quality (deduplication, cleansing, normalization)
• Maintain CRM data integrity and audit trails
• Manage user roles, permissions, and access controls

Compliance & Risk Management

• Ensure compliance with applicable data protection regulations (e.g., GDPR, POPIA, CCPA)
• Implement consent tracking and data retention policies
• Conduct periodic data audits
• Support internal and external audit requirements
• Maintain documentation for governance frameworks and policies

Reporting & Analytics

• Develop dashboards and executive-level sales performance reports
• Analyze pipeline health and conversion metrics
• Support territory planning, quota modeling, and performance tracking
• Provide insights to drive data-driven decision-making

Requirements

• Bachelor’s degree in business, Information Systems, Data Management, or related field
• 3–5+ years of experience in Sales Operations, Revenue Operations, or CRM Administration
• Strong experience with CRM platforms (e.g., Salesforce, Dynamics, HubSpot)
• Experience designing automation workflows and process improvements
• Knowledge of data governance frameworks and data quality management
• Understanding of privacy and data protection regulations