Jobs at LexisNexis South Africa

About the role

• As a Commissioning Editor, you will support the acquisition, commissioning, and development of legal research content in print and digital formats for Lexis+ in line with Legal Content strategy. You will also assist in identifying opportunities for new titles and editions while supporting commissioning activities to ensure content meets quality and delivery standards.

 Responsibilities:

• Commissioning, developing, and managing new content across multiple market sectors, ensuring quality and timely delivery.
• Identifying opportunities for new titles and new editions to meet revenue and commissioning targets.
• Building business cases and collaborating with authors, reviewers, and stakeholders to deliver commercially viable products.
• Managing the end-to-end commissioning process, including budgets, contracts, timelines, and quality standards.
• Contributing to budgeting, re-forecasting, and portfolio management to meet revenue and profitability goals.
• Conducting market and competitor research to inform commissioning decisions and product development.
• Supporting sales and marketing initiatives by gathering customer feedback and contributing to go-to-market activities.
• Operating with AI as a standard part of the workflow, use LLMs and AI-enabled tools daily, documenting and iterating prompts, and applying editorial judgment to verify and improve AI outputs before publication or stakeholder use.

Requirements:

• Have proven experience in commissioning, publishing, or content development (preferably in legal or professional sectors).
• Have solid project management skills, with ability to deliver high-quality content on time and within budget.
• Have commercial awareness and ability to align publishing initiatives with revenue and market needs.
• Be analytical with experience gathering and applying customer, market, and competitor insights.
• Have excellent communication and relationship-building skills with authors, reviewers, and stakeholders.
• Be able to negotiate and manage contracts under guidance.
• Have experience using Generative  AI including proactive use of technology and digital tools to enhance productivity and workflows.
• Be highly organised, detail-oriented, and able to manage multiple priorities independently while escalating key issues as needed.

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About the Role

• The Automation & Data Governance Specialist – Sales is responsible for optimizing sales processes through automation while ensuring the integrity, security, and compliance of sales data across all systems.
• This role serves as the bridge between Sales, IT, Marketing, and Compliance, ensuring that sales technologies operate efficiently and that data is accurate, standardized, and governed according to company and regulatory requirements.
• The ideal candidate combines strong CRM expertise, process optimization skills, and a deep understanding of data governance principles.

Responsibilities

Sales Automation & Process Optimization

• Design, build, and maintain automated workflows within CRM and related sales systems
• Automate lead routing, opportunity management, and follow-up processes
• Reduce manual data entry through system integrations
• Optimize sales funnel tracking and forecasting processes
• Partner with Sales Leadership to improve pipeline visibility and reporting accuracy

Data Governance & Quality Management

• Establish and maintain data standards, definitions, and naming conventions
• Develop and enforce data validation rules and required fields
• Monitor and improve data quality (deduplication, cleansing, normalization)
• Maintain CRM data integrity and audit trails
• Manage user roles, permissions, and access controls

Compliance & Risk Management

• Ensure compliance with applicable data protection regulations (e.g., GDPR, POPIA, CCPA)
• Implement consent tracking and data retention policies
• Conduct periodic data audits
• Support internal and external audit requirements
• Maintain documentation for governance frameworks and policies

Reporting & Analytics

• Develop dashboards and executive-level sales performance reports
• Analyze pipeline health and conversion metrics
• Support territory planning, quota modeling, and performance tracking
• Provide insights to drive data-driven decision-making

Requirements

• Bachelor’s degree in business, Information Systems, Data Management, or related field
• 3–5+ years of experience in Sales Operations, Revenue Operations, or CRM Administration
• Strong experience with CRM platforms (e.g., Salesforce, Dynamics, HubSpot)
• Experience designing automation workflows and process improvements
• Knowledge of data governance frameworks and data quality management
• Understanding of privacy and data protection regulations

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About the Role

• The Sales Effectiveness Specialist is responsible for driving sales performance by integrating learning & development, sales process optimization, performance analytics, CRM effectiveness, and cross-functional commercial alignment.
• This role ensures the sales team has the skills, tools, processes, insights, and support required to achieve revenue targets, improve win rates, accelerate time to productivity, and deliver exceptional customer experiences.
• The role serves as the strategic bridge between Sales, Marketing, Product, Finance, and other key functions to ensure alignment, execution excellence, and sustainable revenue growth

Responsibilities

Sales Strategy, Enablement & Capability Development

• Develop and implement a comprehensive sales enablement and development strategy aligned to business goals and revenue targets.
• Conduct training needs analyses to identify skill and capability gaps across sales roles.
• Design structured onboarding programs to accelerate time to productivity.
• Create role-based learning pathways for continuous development.
• Standardize, document, and continuously refine sales best practices and workflows.

Training Delivery & Sales Skill Development

Deliver engaging in-person, virtual, and hybrid training sessions covering:

• Sales methodologies and techniques
• Product and service knowledge
• Customer engagement and consultative selling
• Negotiation and objection handling
• CRM systems and sales tools
• Reinforce value-based selling, objection handling, and negotiation best practices.
• Facilitate workshops, simulations, role-plays, and coaching sessions.
• Partner with external training providers where appropriate.

Sales Process Optimization & Operational Excellence

• Analyze and improve end-to-end sales processes to increase efficiency and conversion rates.
• Identify bottlenecks within the sales funnel and implement corrective actions.
• Support pipeline management and forecasting accuracy.
• Improve territory planning, quota alignment, and sales execution discipline.
• Align sales processes with overall business strategy.

Performance Analytics & Revenue Insights

• Track and analyze key sales KPIs including win rates, sales cycle time, conversion rates, quota attainment, and pipeline health.
• Define and monitor learning effectiveness metrics such as time to competency and performance improvement.
• Build dashboards and reports to provide actionable insights to leadership.
• Evaluate ROI of training and enablement initiatives.
• Identify performance gaps and recommend data-driven improvements.

CRM & Sales Technology Management

• Ensure effective CRM utilization, data integrity, and reporting accuracy.
• Optimize the sales technology stack to improve productivity and automation.
• Automate reporting and workflows where possible.
• Deliver systems and tools training to maximize adoption and usage.

Coaching & Leadership Development

• Coach sales managers to become effective performance coaches.
• Provide one-on-one and group coaching to improve individual performance.
• Support performance improvement plans and succession planning.
• Embed a culture of accountability, continuous learning, and commercial excellence.

Cross-Functional Commercial Alignment

• Act as the primary liaison and strategic bridge between Sales, Marketing, Product, Finance, HR, CX, and Operations to ensure alignment on priorities, messaging, customer insights, and revenue objectives.
• Partner with Sales Leadership to address performance challenges and capability gaps.
• Collaborate with Marketing to improve lead quality, campaign effectiveness, and sales enablement materials.
• Work closely with Product teams to relay field feedback and ensure market insights inform product strategy.
• Support Finance with forecasting, revenue planning, and performance reporting.
• Ensure alignment of messaging, value propositions, and go-to-market execution across functions.

Requirements

• Bachelor’s degree in business, Marketing, Finance, or related field.
• 5+ years’ experience in Sales Enablement, Sales Operations, Learning & Development, or related roles.
• Proven experience designing and delivering impactful training programs.
• Advanced proficiency in CRM systems (e.g., Salesforce).
• Strong analytical skills with experience building reports and dashboards.
• Demonstrated project management and change management capabilities.

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About the Role

• As Senior Editor, you will be part of the UK team delivering the Digest: Annotated British, Commonwealth and European Cases.

Responsibilities

• Conducting substantive legal research and analysis of case law across UK, Commonwealth and European jurisdictions to inform and verify published content
• Planning, organising and editing material for publication as discrete volumes. Liaising with senior team members and others with regards to content and any other issues
• Reviewing collated content and copyediting and styling it prior to publication, ensuring all content is of required quality
• Producing and checking annual consolidated indexes and tables of cases material and supporting preparation of annual cumulative supplement
• Preparing content for print publication
• Ensuring all editing follows house style and all material included is accurate by conducting legal research/monitoring legal developments
• Flagging risks to publishing schedule, mitigating risks where possible
• Collaborating closely with offshore production team/vendors/freelancers and dealing with day-to-day operational problems

Requirements

• Experience in legal publishing and/or legal practice
• Experience demonstrating a clear understanding of the way English law develops (both the legislative process and common law) and of conducting independent legal research
• Have editorial skills and excellent written English as well as the ability to understand, navigate and present complex legal material articulately and accurately
• Show interpersonal skills, a positive attitude, and professional manner for routine contact with geographically diverse colleagues, customers and vendors
• Have excellent time management skills to meet rigid and frequent deadlines
• Be technically proficient in MS Office (Outlook, Word, Excel), SharePoint and interested in learning new systems/technologies

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About the Role

• The Key Account Manager (KAM) is responsible for post-sale relationship management, focusing on client retention, upsell growth, and contract renewals across Kenya’s law firms, corporates, and public sector clients. The role works in close partnership with the Business Development Manager (BDM) to ensure smooth customer transition from acquisition to long-term account management. The KAM is accountable for driving net revenue retention (NRR) and reducing churn within assigned accounts.

Responsibilities

• Maintain client retention rate across the portfolio.
• Achieve upsell and renewal revenue targets on a quarterly and annual basis.
• Deepen LexisNexis’ footprint through proactive relationship building and value delivery.
• Partner with BDMs and Solution Specialists to identify cross-sell opportunities.
• Maintain accurate and timely CRM data on usage, renewal status, and pipeline activity.
• Strengthen client advocacy through continuous engagement and feedback loops.

Account Management

• Serve as the primary point of contact for existing customers post-sale.
• Develop account plans that define retention and expansion strategies per client.
• Assist with coordinating onboarding, training, and adoption of LexisNexis products.

Retention & Renewal

• Monitor contract expiry dates and lead timely renewal negotiations
• Identify at-risk accounts through usage analytics and engagement metrics.
• Implement structured renewal and win-back processes to reduce attrition.

Upsell & Expansion

• Identify product gaps and growth opportunities based on client needs.
• Partner with BDMs to position additional LexisNexis solutions.
• Support cross-functional initiatives (marketing, customer success, product).

Data & Reporting

• Maintain complete account records in CRM (Salesforce preferred).
• Deliver weekly pipeline and renewal forecasts.

Collaboration

• Align with the BDM on transition from new sale to account ownership.
• Work with Product and Customer Success teams to ensure adoption and satisfaction.
• Represent the customer voice in feedback loops and roadmap discussions

Requirements

• Minimum 3 years in B2B account management or customer success, ideally in SaaS, legal tech, or compliance solutions.
• Proven record in renewal and upsell revenue delivery.
• Excellent relationship management, negotiation, and communication skills.
• Strong analytical skills; comfortable interpreting usage data and KPIs.
• CRM proficiency (Salesforce or equivalent).
• Bachelor’s degree required; business, communications, or law preferred.
• Strong understanding of Kenya’s legal, compliance, and corporate environment.
• Self-directed, client-focused, and able to manage multiple priorities.