Portfolio Manager: Outsourced Business at Santam Insurance

WHAT WILL YOU DO?

• Develop and implement growth and profitability plans, per portfolio in the chosen market segments and balance efforts and spend between Personal Lines and Commercial Lines accordingly. 
• Identify and communicate opportunities and ensure Binder holder awareness of Santam Outsourced Business (OB) product and service offering. 
• Maximize retention of desirable clients. 
• Develop and implement retention plans per binder holder portfolio aligned with Santam OB segmentation model as far as possible (renewal process, cancellations, new business).

Ensure monthly exchange of data to monitor growth and profitability

• Procurement - align with Santam model to ensure cost savings
• Analyse data and regularly ensure that rating structures are updated and aligned with risk
• Retention strategy aligned with the OB segmentation model
• Renewal process aligned with Santam segmentation model
• Data analysis and Client Lifetime Value as per the Centre of Expertise planning

Enable binder holder to offer and deliver client centric risk management solutions to our target market

• Implementation of Astute (electronic data transfer)
• Knowledge of Binder holder value chain: Procurement, Salvage & Recoveries, Assessors
• Understanding Business Partner client base (segment) and relation to other lines of business
• Ensure alignment of Claims, Finance & Underwriting processes internally and with Santam
• Monitor the application of best practice
• Facilitate and support binder holder compliance with all regulatory requirements 
• Improve core process efficiency and capability
• Drive with the support of Risk Services the implementation of electronic pricing tools
• Minimise claims leakage through effective benchmarking and implementation of best practice processes with all business partners: outstanding estimates, estimation and claims philosophy, salvage and recoveries, assessor’s fees, Drive in Centres, procurement, ensure alignment between policy wording and bank of endorsements, monitor double payments and unallocated cash
• Monthly reporting (Focus on deviations and negotiation and implementation of corrective actions)
• Management of Centre of Expertise and binder holder relationship and processes.
• Monthly meetings between Santam OB and binder holder including regional meetings.
• Data analysis and corrective actions
• Liaise in review of policy wordings, rating structures and underwriting criteria on Santam wordings as well as bespoke offerings.
• Co-ordinate product development structure and manage the operational implementation of solutions and deal with change management 

Management and monitoring of agreed mandates/processes of binder holder in terms of; 

• Strategy
• Finance
• Claims processes and settlements
• Underwriting 
• Systems
• Risk Assurance Reviews
• Training and development
• Claims bordereaux (double payments and unallocated cash)
• Audits and implementation of audit findings
• Claims process
• Underwriting process
• Finance process
• Management - Together with the binder holder, drive the development and execution of business plan. 
• Agree on shared objectives and targets and drive mutual sustainable growth. 
• Relationship Management - Drive improved understanding of the customer and overall business (marketplace, channel, consumer, competitive environment, strategy, productivity, profitability and the across value chain). 
• Identify customer needs and drive opportunities in line with Santam OB business strategy
• Ensure timely support and implementation of corrective actions of Risk Assurance Reviews

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Good negotiating ability and sound management abilities
• Advanced Microsoft office capabilities (Strong proficiency in digital tools and platforms recommended)
• Relationship building skills
• Business Acumen
• Proven track record of process and project management skills
• Insurance regulatory knowledge 

QUALIFICATIONS AND EXPERIENCE

• Relevant Insurance Qualification
• At least 5 years Outsourced Business/Binder experience 
• Experience across Personal and or Commercial Lines 
• At least 7 years experience and knowledge of operational insurance processes across entire value chain for personal and commercial lines.  

KNOWLEDGE AND SKILLS

• Customer Service and Management
• Regulatory & Compliance
• Business processes
• Marketing and Sales Knowledge
• Reporting and Administration
• People Management
• Strong analytical skills
• Strong networking and stakeholder management skills
• Strong communication and relationship building skills
• Strong project management skills

PERSONAL ATTRIBUTES 

• Interpersonal Savvy
• Manage complexity
• Plans and Aligns
• Builds Effective Teams
• Proven performance in driving business results
• Assertiveness