Data Analytics Manager at Hollard Insurance

Job Advert Summary    
We are looking to recruit a Data Analytics Manager. Who will be responsible for turning the data into value by turning it into insights and using it to solve complex business problems. This Job will lead Life solutions to a point where decisions are made based on insights from data and in some cases automated decisions. The Analytics manager does this through a team of analysts and in collaboration with other team members in the Data and Analytics team. The manager is expected to understand the value created by analytics and in many cases prove it.

• Manage and provide leadership to a high performing team of three analytics professionals.
• Manage people recruitment practices with the guidance from the centre.
• Ensure that analytics solutions are managed and are fully operational against an agreed upon SLA.
• Ensure continuity and record keeping through formal sign-off of operationalised model and reports by creating documentation.
• Review model and reports build by the team and enable peer reviews to ensure accurate analysis and adherence to best practice.
• Take corrective action where risk is identified in any models or reporting; through analysis and formal communication.
• Ensuring that the team stays abreast of developments in field of expertise by sharing knowledge and industry trends and identifying training courses for the team.
• Improve team management and delivery from feedback from business and peers.
• Participate in the Data & Analytics MANCO.
• Promote collaboration in the Data & Analytics team and with the rest of the Hollard group and help where possible.
• Support the achievement of the business strategy; objectives and values by reviewing Hollard and Data & Analytics strategy and ensuring delivered solutions are aligned.
• Assist in defining Data Analytics road map, clearly setting out short, medium- and long-term goals for the team.
• Play an influential role in ensuring that all data infrastructure, data model and reporting infrastructure decisions are made in a way that enables analytics.
• Participate in strategic and operational governance processes within Hollard Life Solutions.
• Together with the business identify analytics opportunities and implement based on potential value add. These solutions would include but are not limited to: Direct Sales Optimization, Broker segmentation, Fraud optimisation, Claims deep dives and understanding, Collections optimization, Retentions optimization, Digital sales optimization and short term data opportunities.
• Build and formally present reports and models.
• Manage the development of the Hollard Life Solutions driver tree that will assist to monitor business performance and standardising reporting.
• Manage the development of the flat table to enable quick analysis and reporting.
• Advise operations and distribution areas to manage trends through analysis.
• Assist in data analysis commentary in the MANCO packs for the distribution and operations teams.
• Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
• Increase efficiencies through automation.
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Hollard Life Solutions.
• Set the priorities of moving analytics workloads to MS Azure.
• Set standards with regards to analytics in Hollard Life Solutions

Required Knowledge and Experience    

• Deep experience in Analytics and Data (Data engineering, Analytics, Visualisation).
• Strong strategy and business background and extensive experience as “Analytics Translator”
• Excellent relationship management, facilitation and thought leadership skills.
• Good presentation skills.
• Excellent people management and team leadership skills.
• Strong project management and delivery skills
• Business acumen
• Result-driven with ability to establish credibility among varied audiences
• Managing complexity
• Stress management / resilience
• Flexible and Agile
• Strong Leadership Skills
• Outstanding interpersonal, relationship building and collaborative skills with ability to manage challenging and senior stakeholders
• Have a customer centric approach to problems whilst maintaining a sharp focus on commercial metrics
• Focus on data-driven decisions to drive the business forwards
• Indepth understanding of financial drivers and how to influence them using data and analytics.
• Exposure to statistics and statistical thinking.
• Knowledge and experience using various types of databases but particularly SQL Server.
• Enough knowledge of SQL to challenge the team and to drive best practice.

Educational Requirements    

• Bachelor’s degree in science related field (Math’s, Actuarial, Statistics, Physics, Engineering, Applied Math’s, Computer Science etc).
• Masters degree will be preferential.
• 5 years’ experience in financial services.
• Deep understanding of insurance industry incl. market and competitor landscape.
• 5 years’ analytics experience.
• Proven track record of applying analytics and creating value for business.
• 5 years’ experience working with data and coding.