Career Openings at Hollard Insurance

Role Objectives:

The Facultative Re Insurance accountant will be responsible for the preparation & submission of facultative claims statements; collections of fac claims recoveries & allocation of cash; reconciliation of specific fac claims related GL accounts, trial balance and LOB system. This person will need to be both relationship orientated and deadline driven in order to perform successfully in this role.

Key Responsibilities:

• Review of process to ensure that any Fac RI premiums entries, claims entries or documents issues that are identified/queried by reinsurers are resolved monthly
• Review of the completeness of claims documents sent to the reinsurers by the branches and COE’s daily
• Risk Management: Ensure compliance with accounting practice applicable to insurers/reinsurers, good governance and risk management practice as well as laws and regulations.
• RI procedure guide: Responsible for continuous update of the Fac Claims RI standard procedure guide and send it out to and familiarise the claims handlers
• FAC system and process training – provide system and process training to the branches to increase awareness on SOP, ensure accurate data is processed on the system and to improve the quality of documentation that is sent to the reinsurers.
• Trial balance: Prepare and reconcile to the GL on monthly basis
• Monthly Fac RI claims paid statements: review and submit the RI statements to both local and foreign reinsurers. Monthly monitoring & aging of the international debtors’ & creditor’s age analysis report alienated per currency with the aim of reducing the outstanding amounts to 6 months.
• Monthly Fac RI OCR claims statements: review and submit the claims reserves to both local and foreign reinsurers
• Reinsurance data reconciliation: reconcile RI cube to OCR & claims paid statements
• Reporting & Review: Monitoring movements on large losses
• Review: and align all reinsurance FAC claims processes for compliance with Hollard internal processes as well as industry best practise.
• Banks and cash clearing: identifying deposits in the bank statement & allocations of receipts on Ekundu & preparation of allocations (All currencies)
• Reconciliation: RI claims, premiums and the bank
• Ledger posting: Submit the ledger entries
• Write offs: Prepare & submission of write offs on monthly basis for amounts above mandate.

Required Knowledge and Experience    

• 5 years of Reinsurance / Insurance Accounting experience
• PC literate (Advanced MS Office, Great Plains an advantage, Ekundu an advantage)
• Technical insurance accounting, financial and management accounting
• Knowledge of systems and controls

Educational Requirements    

• Matric or NQF4 Equivalent
• B Comm or related qualification would be an advantage
• Re Insurance / Insurance Accounting experience

Closing Date: 13th, May 2022

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JOB PURPOSE

Assist the Compliance Manager (Business Support) as follows:

• Implementation of new legislation and to develop relevant Compliance Risk Management Plans (CRMPs)
• Ongoing project management support
• Provide ongoing Compliance advice, guidance and support to business – specifically within project management workstreams and the Governance Approval Committee.
• Manage the Representative register on a day-to-day basis.
• Drive and support awareness and implementation of required governance in the business regarding Compliance.
• To establish and maintain effective stakeholder relationships.

KEY RESPONSIBILITIES

• Implementation of new legislation.
• Providing Compliance advice, guidance and support to business on an ongoing basis.
• Representative register maintenance.
• Generic support to Compliance Manager.
• Customer and stakeholder relationship management.
• Best practice and knowledge management.
• Administration and reporting.
• Internal Business Processes.

REQUIRED EXPERIENCE

• Compliance advisory services.
• Previous engagement in Combined Assurance Model.
• Exposure to risk management practice and methodologies.
• Exposure to the general financial services industry.

REQUIRED KNOWLEDGE AND SKILLS

• CRMP documentation, use of systems and tools.
• General knowledge of the financial services and insurance industry.
• Customer focused with strong interpersonal skills.
• Good verbal and written communication skills.
• Sound thinking skills.
• Strong attention to detail and accuracy.
• Team player and contributor.
• Ability to prioritize and multitask.
• Strong planning and organizing skills.
• Ability to work and self-regulate in a high pressure work environment.

REQUIRED QUALIFICATION/S

• Compliance or related legal qualification, or studying toward such a qualification.

Closing Date: 11th, May 2022

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Job Purpose 
The Digital Engagement Manager is responsible for developing and executing on a smart, agile, customer first digital customer engagement strategy. The Digital Engagement Manager will also be responsible to design, test and deploy digital customer journey maps as well as monitor, measure and improve on the DX (Digital experience) across these platforms.

Key Responsibilities:

• Create the strategy and lead the transformation of our customer facing digital platforms to improve customer engagement and maximize revenue, including creating and implementing a multi-year digital roadmap
• Optimize our digital customer experience journeys, offers and conversion points to drive customer engagement and revenue
• Plan, execute, and measure experiments and conversion tests
• Instrument conversion points and optimize user funnels
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Align SEM and SEO strategies by identifying in-market keyword opportunities through continued strategic monitoring
• Measure and report performance of the all-customer engagement platforms and assess against goals (ROI and KPIs). Identify trends and insights, and optimize spend and performance based on the insights 
• Implement digital customer engagement campaigns according to business goals
• Coordinate and manage the creation of all digital content such as website, blogs, infographics, videos etc. 
• Regular monitoring of digital presence 
• Work to improve our brand presence
• Maintain and manage all our social media channels
• Liaise with Marketing, Sales and Product development teams
• Suggest and implement direct marketing methods 
• Suggest strategies and methods for improvement
• Regularly track and get insights into competitors' strategies
• Develop and monitor ROI and KPIs
• Stay up to date with digital media technologies and latest trends
• Experience with digital content management
• Manage relationships with all digital stakeholders, departments or agencies (both internal and external to Hollard)

Required Knowledge and Experience    

• Business thinking, problem structuring and problem-solving ability
• Strong analytic ability
• Strategic thinking – continuous improvement, strategy translation
• Business acumen
• Result-driven with ability to establish credibility among varied audiences
• Managing complexity
• Stress management / resilience
• Be customer centric 
• Experience of providing digital channel management
• Customer-centered approach
• Understanding of Marketing Research Technologies and Principles
• Understanding Consumer and data insights
• Customer Servicing Model/ Customer Engagement Management
• Excellent understanding of digital technologies and identifying, sourcing and delivering new technologies to improve customer engagement and drive growth

Educational Requirements    

• Matric 
• University graduate with a minimum of 5 years’ experience in digital marketing space or digital customer engagement
• Deep understanding of financial services/Insurance industry incl. market and competitor landscape

Closing Date: 11th, May 2022

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The Data Engineer will be responsible for transforming data into actionable insight using the Microsoft SQL 2016 stack of Business Intelligence products, primarily in support of the Hollard Life Solutions BU.

This will be a collaborative role that will be responsible for delivering the full stack in the BI solution from the business requirements gathering, solutions architecture, data models to the semantic models and the reports themselves.

Requirements

• Should be able to design and develop end to end BI Solutions.
• Be able to do gap and impact analysis on the requirement.
• Accept coaching and mentoring from fellow developers/architects.
• Complete documentation of BI requirements and development according to Hollard standards.
• Provide support to business on existing projects
• Assist business users in acquiring access to reports/databases
• Responsible for the design and implementation of effective cross-functional business intelligence systems and processes.
• Translate business and technical requirements into efficient sustainable BI solutions.
• This will be a dynamic role where you will be an integral member of a small team building an end-to-end business intelligence solution.
• This person should be very analytical with an even mix of business acumen and technical capability.
• The Data Engineer will be responsible for working with analysts, managers, and executives to understand business needs and working with source owners and BI teams to understand the data sources.
• Participate in analysis and design sessions  
• Communicate progress with business users and project teams.
• Elicit requirements for ad-hoc data requests, extract data from the various sources using SQL, and deliver request via various reporting tools.
• Update and maintain ETL scripts written in SQL, which extract data from source systems and load the data warehouse.
• Redesign and improvement of existing solutions

Required Knowledge and Experience    

• Familiar with Agile / Waterfall development methodology
• Exposure to Visual Studio TFS and C#/VB.Net coding
• SQL Server 2016+ highly recommended
• Windows Server 2012+ administration exposure
• BIML scripting
• Experience with relational databases i.e.  Oracle; Sybase and SQL Server
• Exposure to database administration function
• Exposure / Experience designing and implementing dimensional modelling and data warehouses.
• Good database design skills (required)
• SSRS, SSAS 2016 +(Multi-dimensional and Tabular)
• Extensive skills on SSIS
• Experience in using and writing complex MDX and DAX statements
• MS PowerBI stack highly recommended (Power Pivot, Power View and Power Query experience)
• QlikView a plus
• MDS “Master Data Service” development, maintenance and deployment
• SQL Server Jobs, Stored Procs, Views, Functions, Indexes, Table Value Functions, etc.
• SQL performance tuning and enhancements
• Experience in insurance services an advantage, but not a necessity
• Knowledge to produce fully automated solutions with minimal human intervention required

Educational Requirements    

• Tertiary qualifications with majors in at least one of the following: Computer Science, Information Systems
• 5 years’ experience working on Microsoft BI platform

Closing Date: 13th, May 2022

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Role Objectives:
The Trucking Claims Administrative Consultant contributes to the organizational goals by registering, validating and finalising windscreen claims, mechanical breakdown claims, bordereaux payments as well as assisting with the distribution of mail received in the claims generic mailbox. Performing claim related functions in a manner that promotes the achievement of Company objectives and service excellence.

Key Responsibilities:

• Liaise with Broker on receipt of new Windscreen or Mechanical breakdown claim
• Ensure that all relevant claims documents have been requested and received
• Ensure cover and all conditions have been adhered to, and relevant doc’s on file
• Authorise repairs and draw up AOL’s and process payments relevant to the claim
• Update Systems at all times
• Handle all claims related queries and report to relevant parties involved
• Ensure claims estimations are accurate and correctly adjusted
• Liaise with client, suppliers and service providers
• Understand claims process and be able to explain this to the client
• Handle each claim from registration until file can be closed
• Able to calculate settlements and explain the same to clients
• Understand and comply with the company’s claims policies and procedure
• Ensure that all claims related information is recorded accurately and kept up to date
• Follow up on your diary daily.
• Monitor and Distribute mail and new claims received in the generic mailbox to staff
• Promote service excellence on a daily basis
• Required Knowledge and Experience    
• Excellent communication skills (verbal and written)
• Sound knowledge of MS Office (including Word, Excel, PowerPoint, Outlook)

Must be:

• Customer orientated and proactive
• Reliable and accurate
• Assertive
• Resilient
• Able to work under pressure
• Able to negotiate and resolve conflict
• Able to plan and organise
• Able to work independently

Educational Requirements    

• Matric
• RE or Insurance related qualification advantageous

Closing Date: 10th, May 2022

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Role Objectives:

• Create operational efficiencies in utilisation of management information systems, data management and reporting. Develop statistical information reporting formats and dashboards. Builds and enhances data
• Create new processes and templates for data collection and storage. Required to translate complex data and/or instructions into meaningful outcomes. Required to interpret data and provide meaningful recommendations to the business. Collate statistical information. Integrate data into daily, weekly and monthly reports.

Key Responsibities:

• Conduct quality audits of service calls, business processes and transactions as well as the management operation systems.
• Review claims in respect of adherence to processes and decision making
• Identify and recommend solutions to possible risks within the claims processes and or decision making.
• Perform complex data analysis in support of ad-hoc requests
• Collecting, analysing and interpreting data
• Effective management of data
• Use data mining tools to identify patterns in the data
• Enhance existing databases.
• Information Administration
• Collate statistical information from various sources / systems / databases
• Develop statistical information, reporting formats and dashboards
• Integrates data into daily, weekly and monthly reports.
• Automate data management and reporting utilising existing systems, e.g. Excel, Powerpoint, SQL, Purple Heron, TIA Grail, QlikView, etc
• Identify risks to the company and escalate accordingly
• Dealing with client requests in a competent, efficient and professional manner
• Support effective teamwork
• Quality control checks
• Relationship management: Working with and support the claims teams in the regional offices as well as managing relationships with Suppliers and Service Providers
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players. Conduct quality audits of service calls, business processes and transactions as well as the management operation systems.
• Participate in special assignments on various project teams as determined by Management.
• Monitor business units to ensure service level agreements both internally are being met and managed, and give the necessary feedback in terms of process gaps identified.
• Assist in the development of quality control measurements, audit sheets and process changes in line with business requirements.
• Review and analyse data and documentation and business processes, and identify opportunities through trends and analysis for continuous improvements and prepare reports to communicate to business units. Direct the investigation and resolution of customer complaints through the business units to ensure full response and continuous control over service, and product delivery.
• Maintain working knowledge of Standard Operating Procedures and Processes, along with performance goals and objectives and apply such knowledge to evaluation and analysis of service activities.
• Assist with identifying required coaching and or training for business units to ensure continuous improvement and full adherence to business process.
• Actively live the Hollard Insure values

Required Knowledge and Experience    

• Minimum 5 Years’ team leader experience in Commercial and Personal lines claim environment
• Computer experience within a proficiency in Microsoft Office, particularly MIS Excel and SQL, Powerpoint.
• SPM, Indlela, Purple Heron, Qlikview is an advantage
• Advanced Excel and sound knowledge of various system

Educational Requirements    

• Matric
• Insurance qualification or equivalent/Diploma
• RE5/FAIS Compliant

Closing Date: 9th, May 2022

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JOB PURPOSE

Professionally and effectively manage the resolution of customer complaints received from the following sources:

1. Telephonic
2. E-mail
3. Hollard website
4. Compliance office
5. Social media platforms (e.g. Hello Peter) Etc

• Assistance with OIA cases and allocation of cases.
• It is critical that all our Clients are treated at all times with care, dignity and respect.
• In addition, Treating Customers Fairly (TFC) principles need to be applied consistently and fairly.

KEY RESPONSIBILITIES

• Logging of all complaints received from various sources within the Hollard Life Solutions business.
• Escalate and follow up on complaints with the Business units
• Communicate with customers via telephone, e-mail or other means regarding their complaints
• Communicate with key internal stakeholders to  retrieve required information
• Mediate between the customer and the business unit to ensure the final complaint resolution is fair towards the customer and adheres to the TCF complaint handling standards
• Respond on external complaints platforms, hello peter, for all complaints logged
• Manage customer complaints through the full complaints cycle (acknowledge, investigate, feedback, resolve, and implement action)
• Perform post complaint surveys with all customers to ensure the complaint was fairly dealt with and identify improvement actions related to the Hollard complaint handling process
• Assist with OIA cases and administration when required.
• All of above to be done in a way that ensures we are the country’s favourite insurer.

REQUIRED EXPERIENCE

• Minimum 5 years experience within a high profile customer service environment.
• Solid understanding of Customer Conduct (TCF), Policy Protection Rules (PPR, FAIS and POPI Act).
• Familiar with standard concepts, practices and procedures within field of high profile customer service.
• Previous experience dealing with, handling and resolving Life and Funeral Insurance complaints would be an advantage.

REQUIRED KNOWLEDGE AND SKILLS

• Strong Client and Customer orientation.
• Exceptional verbal and written communication skills.
• Strong sense of urgency and time management skills.
• Excellent interpersonal skills.
• Strong listening skills.
• High level of personal and professional integrity.
• Strong ability to deal effectively with complexity and to see “the big picture”.
• Exceptional problem-solving skills.
• Excellent interpersonal skills that build and promote good relationships.
• Strong ability to deal with irate Clients.
• Exceptional ability to deliver.
• Ability to work and self-regulate in a high pressure, quick turnaround and high profile environment.
• Ability to influence situations for the win-win-win.
• Strong organizational skills.
• Excellent negotiation skills.
• Strong analytical skills.
• Ability to think and act systemically.
• Ability to network, collaborate and liaise effectively at all levels.
• General business acumen.
• Strong Microsoft Office skills.

REQUIRED QUALIFICATION/S

• Matric / grade 12 as a minimum qualification.
• Relevant tertiary studies / qualification an advantage.
• A Long Term Insurance qualification would be an advantage.

Closing Date: 10th, May 2022

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We are looking to recruit an Internal Broker Consultant

Role Objectives

• This Internal Broker Consultant Support to Broker Consultants in processing all sales transactions assigned, within the set standards required by the company thus contributing to the productivity of the branch Assist the Broker Consultant to develop and maintain effective business relationships with brokers in order to attract develop and retain profitable business
• Assist where required to interpret, explain and effectively market all commercial products and services and direct enquiries to the respective centres of excellence.
• Contribute to the growth and profitability of Hollard

Key Responsibilities

• Sales and Marketing: Assist the Broker Consultant to sell Hollard products to brokers and/or agents using consultative selling techniques.
• Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes
• Account Management: Support Broker Consultants to meet goals for volume and value of quality new business quoted and written within company guidelines, by managing all accredited brokers, process all quotes assigned, update quote register all quotes to be sent to Broker Consultant who in turn will forward to Broker, complete the new business worklist and responsible for follow up, processing all renewals under 65% loss ratio for preparation to negotiate with Risk Management: Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles and reinsurance Underwriting/Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price.
• Recommend creative alternatives in regards to rating plans, coverage and payment plans.
• Ensure reinsurance is in place where applicable Relationship Management: Interact frequently with brokers and/or agents

Required Knowledge and Experience    

• At least 3 years’ commercial short term insurance experience
• Self-management skills can organize work space, time
• Good communication skills including writing and presentation skills
• Negotiation skills internal & external
• Sales and marketing skills
• Relationship management skills (have the right approach with the right people)
• Analysis and interpretation of data pertaining to assigned books, reports and market conditions
• Sound understanding of the TCF principles

Educational Requirements    

• Matric
• NQF 4 Insurance qualification or equivalent advantageous
• RE advantageous

Closing Date: 10th, May 2022

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To execute the internal audit methodology and a risk based audit approach when performing start to end internal audit duties across all Hollard internal, partner, broker, administrator, binder and underwriting relationships and functions both nationally and internationally with a high focus on data analytics

BUSINESS DEVELOPMENT

• Build rapport with process owners and stakeholders
• Build mutually beneficial relationships with stakeholders
• Apply your mind to continuous improvement possibilities
• Establishes a clear set of standards for others to work within and provide the necessary guidance
• Practice effective communication skills

FINANCIAL

• Manage time in line with the allocated budget and communicate any potential delays or overruns
• Identify and communicate overruns and inefficiencies
• Identify, monitor and communicate overruns and inefficiencies

PROCESS

• Conduct audits in accordance with approved Internal Audit methodology
• Manage client interaction for allocated areas of scope
• Attend audit team kick-off and close-out meetings
• Prepare process analysis documentation -medium complexity processes
• Prepare the data analytics audit program that is aligned to the Risk and Control Matrix (RCM) of the audit -high complexity processes
• Conduct data analytics fieldwork using relevant tools including ACL and SQL.
• Develop data analytics scripts for continuous monitoring purposes
• Draft business understanding documents and related flow charts of allocated scope area for manager review
• Conduct fieldwork and testing to the required standard
• Develop and utilise a sound understanding of business processes, risks and controls including relevant regulatory and accounting issues
• Identification of process, information and control gaps and seek additional information if necessary
• Ensure that information generated is accurate, valid and comprehensive prior to review and/or reporting
• Documenting findings and discussion with client in terms of factual correctness – asks for support where necessary
• Draft and discuss own findings for inclusion in audit reports
• Take responsibility to clear and finalise all own reported findings/reporting points
• Review own working papers for quality and completeness before sending to Audit Manager for review
• Ensure all review queries are cleared within reasonable timeframe-expectation 48 hours
• Focus on problem solving/high risk areas during the audit
• Communicate any delays or difficulties experienced for corrective action
• Track audit process status for allocated section and effectively communicate any anticipated challenges, delays, etc
• Communicates knowledge gained throughout the audit engagement and/or otherwise with the team members
• Follow-up and update internal audit findings tracking document

HUMAN RESOURCES

• Attend scheduled training
• Live the Hollard Way
• Take responsibility for own career and performance management
• Contribute to training ideas and/or potential training deficiencies
• Contribute to the social committee and attend social activities

Required Knowledge and Experience    

• 3-5 years related audit experience, of which a minimum of 2 years in data analytics

Knowledge

• Risk based auditing methodology
• Corporate governance e.g. King III; Companies Act; etc
• IIA standards
• General business and financial understanding
• Insurance knowledge – understand processes, risks and controls -an advantage
• Understanding of IT, data and privacy related legislation and regulation

Skills

• Stakeholder management
• Conflict management
• Resourcing
• Effective written and verbal communication skills -business acumen
• Risk management
• Process optimisation and workflow analysis
• Report writing
• Audit Planning
• Project management
• Deductive reasoning
• Documentation skills
• Time management
• Root cause analysis
• Basic programming and ability to interpret source code
• Technical audit: audit standards, methodology and risk based approach

Core Competencies

• Resilience
• Drive and autonomy
• Collaboration and knowledge transfer
• Analytical thinking and problem solving
• Numerical and quantitative
• Implementing and executing -completing
• Continuous self-improvement and learning
• Agility and multi-tasking

Technical Competencies

• Excel (Advanced)
• Ability to perform analytics using tools such as IDEA and ACL-Advanced
• Ability to script using analytical tools such as IDEA, ACL, etc. intermediate
• SQL queries (intermediate
• Continuous Monitoring
• Database structures -intermediate
• BI architecture, data models and data flows -basic
• Robotics an advantage

Educational Requirements    

• BCom/BSc IT degree -Hons degree preferred
• Data or IT Audit related certifications would be an advantage

Closing Date: 13th, May 2022

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Job Advert Summary    
We are looking to recruit a Data Analytics Manager. Who will be responsible for turning the data into value by turning it into insights and using it to solve complex business problems. This Job will lead Life solutions to a point where decisions are made based on insights from data and in some cases automated decisions. The Analytics manager does this through a team of analysts and in collaboration with other team members in the Data and Analytics team. The manager is expected to understand the value created by analytics and in many cases prove it.

• Manage and provide leadership to a high performing team of three analytics professionals.
• Manage people recruitment practices with the guidance from the centre.
• Ensure that analytics solutions are managed and are fully operational against an agreed upon SLA.
• Ensure continuity and record keeping through formal sign-off of operationalised model and reports by creating documentation.
• Review model and reports build by the team and enable peer reviews to ensure accurate analysis and adherence to best practice.
• Take corrective action where risk is identified in any models or reporting; through analysis and formal communication.
• Ensuring that the team stays abreast of developments in field of expertise by sharing knowledge and industry trends and identifying training courses for the team.
• Improve team management and delivery from feedback from business and peers.
• Participate in the Data & Analytics MANCO.
• Promote collaboration in the Data & Analytics team and with the rest of the Hollard group and help where possible.
• Support the achievement of the business strategy; objectives and values by reviewing Hollard and Data & Analytics strategy and ensuring delivered solutions are aligned.
• Assist in defining Data Analytics road map, clearly setting out short, medium- and long-term goals for the team.
• Play an influential role in ensuring that all data infrastructure, data model and reporting infrastructure decisions are made in a way that enables analytics.
• Participate in strategic and operational governance processes within Hollard Life Solutions.
• Together with the business identify analytics opportunities and implement based on potential value add. These solutions would include but are not limited to: Direct Sales Optimization, Broker segmentation, Fraud optimisation, Claims deep dives and understanding, Collections optimization, Retentions optimization, Digital sales optimization and short term data opportunities.
• Build and formally present reports and models.
• Manage the development of the Hollard Life Solutions driver tree that will assist to monitor business performance and standardising reporting.
• Manage the development of the flat table to enable quick analysis and reporting.
• Advise operations and distribution areas to manage trends through analysis.
• Assist in data analysis commentary in the MANCO packs for the distribution and operations teams.
• Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
• Increase efficiencies through automation.
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Hollard Life Solutions.
• Set the priorities of moving analytics workloads to MS Azure.
• Set standards with regards to analytics in Hollard Life Solutions

Required Knowledge and Experience    

• Deep experience in Analytics and Data (Data engineering, Analytics, Visualisation).
• Strong strategy and business background and extensive experience as “Analytics Translator”
• Excellent relationship management, facilitation and thought leadership skills.
• Good presentation skills.
• Excellent people management and team leadership skills.
• Strong project management and delivery skills
• Business acumen
• Result-driven with ability to establish credibility among varied audiences
• Managing complexity
• Stress management / resilience
• Flexible and Agile
• Strong Leadership Skills
• Outstanding interpersonal, relationship building and collaborative skills with ability to manage challenging and senior stakeholders
• Have a customer centric approach to problems whilst maintaining a sharp focus on commercial metrics
• Focus on data-driven decisions to drive the business forwards
• Indepth understanding of financial drivers and how to influence them using data and analytics.
• Exposure to statistics and statistical thinking.
• Knowledge and experience using various types of databases but particularly SQL Server.
• Enough knowledge of SQL to challenge the team and to drive best practice.

Educational Requirements    

• Bachelor’s degree in science related field (Math’s, Actuarial, Statistics, Physics, Engineering, Applied Math’s, Computer Science etc).
• Masters degree will be preferential.
• 5 years’ experience in financial services.
• Deep understanding of insurance industry incl. market and competitor landscape.
• 5 years’ analytics experience.
• Proven track record of applying analytics and creating value for business.
• 5 years’ experience working with data and coding.