Fast -Track Claims Administrator X 2 at Hollard Insurance

Role Objectives:
The Trucking Claims Administrative Consultant contributes to the organizational goals by registering, validating and finalising windscreen claims, mechanical breakdown claims, bordereaux payments as well as assisting with the distribution of mail received in the claims generic mailbox. Performing claim related functions in a manner that promotes the achievement of Company objectives and service excellence.

Key Responsibilities:

• Liaise with Broker on receipt of new Windscreen or Mechanical breakdown claim
• Ensure that all relevant claims documents have been requested and received
• Ensure cover and all conditions have been adhered to, and relevant doc’s on file
• Authorise repairs and draw up AOL’s and process payments relevant to the claim
• Update Systems at all times
• Handle all claims related queries and report to relevant parties involved
• Ensure claims estimations are accurate and correctly adjusted
• Liaise with client, suppliers and service providers
• Understand claims process and be able to explain this to the client
• Handle each claim from registration until file can be closed
• Able to calculate settlements and explain the same to clients
• Understand and comply with the company’s claims policies and procedure
• Ensure that all claims related information is recorded accurately and kept up to date
• Follow up on your diary daily.
• Monitor and Distribute mail and new claims received in the generic mailbox to staff
• Promote service excellence on a daily basis
• Required Knowledge and Experience    
• Excellent communication skills (verbal and written)
• Sound knowledge of MS Office (including Word, Excel, PowerPoint, Outlook)

Must be:

• Customer orientated and proactive
• Reliable and accurate
• Assertive
• Resilient
• Able to work under pressure
• Able to negotiate and resolve conflict
• Able to plan and organise
• Able to work independently

Educational Requirements    

• Matric
• RE or Insurance related qualification advantageous

Closing Date: 10th, May 2022