Data Centre Specialist at KPMG South Africa

The Data Centre Specialist is responsible for the day to day management of availability, continuity and capacity management for Data Centre (DC) elements for KPMG.

Key Accountabilities

• Day to day management of the DC and local networking environment, including any physical servers, Hyper-visor, storage, backup and relevant application tier elements this includes relevant ITIL domains including incident, change, problem and capacity management.
• Participate in design, plan and implementation of Business continuity and Disaster recovery capability for the local DC.
• Actively contribute and participate in KPMG’s cloud migration plans.
• Day to day proactive management and monitoring of all elements of DC performance.
• Engagement with Vendors to ensure delivery against SLA and contract
• Contribute to new service deliverables including input into architecture and system design, product installation, and ongoing support escalation.
• Maintain Technical Documents, Support and Operations manuals and Knowledge Base articles.
• Be prepared to take on additional responsibilities for centrally hosted services or applications.
• Local audio visual support if applicable

Person Specification

Relevant Skills

• Relevant Tertiary IT qualification
• Microsoft MCSE or MCP courses advantageous (Azure, Windows Server 2012 or later, SCCM, Skype 2015, SQL advantageous)
• Microsoft Hyper-V Administration
• Azure, SCCM, Skype 2015 or SQL Administration
• Successful completion of vendor administration training of relevant technologies
• ITIL Foundation
• Network+
• Experience and understanding of ITIL Concepts, Change Management Processes
• Ability to deal effectively with individuals at all levels
• Ability to work independently and as part of a team.
• Comfortable to lead in their area of expertise, but also able to follow as required by the team
• Good organisational skills to ensure effective planning and prioritisation takes place regularly
• Will be required to work outside normal office hours when necessary as part of performing role.

Personal Attributes

• Excellent client focus
• Ability to deal with conflict
• Extremely high level of confidentially and integrity
• Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations
• Ability to multi-task
• The ability to build collaborative relationship with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity
• The ability to work well under pressure and to perform to deadlines
• Team player who is self-aware
• Strong organisation skills; a self-starter with initiative, ability to foster innovation and a common sense approach to problem solving
• Sound decision making ability with the ability to consult where needed
• Focus on continuous improvement within the ITS function while advancing an ethical environment
• High level of attention to detail and a desire to drive quality
• The ability to work unsupervised