DC - Enablement Coordinator- 1DP Sandton at Discovery Limited

Key Purpose

• The Enablement Coordinator is responsible for ensuring the effective delivery of enablement programs that support consultant onboarding, development, and performance improvement. This includes managing enablement content and SOPs, providing frontline support to consultants, and collaborating with cross-functional teams to maintain operational alignment. The role also contributes to continuous improvement by interpreting data and feedback to enhance consultant readiness and enablement.

Key Outcomes 

These include but not limited to:

Coordinate Enablement Initiatives

• Enablement initiatives are executed on time, with high engagement and measurable impact on consultant performance.

Maintain Enablement Content and Tools

• Maintain and update product guides, compliance checklists, SOPs, and sales support materials.
• Ensure enablement platforms and tools are functional, accessible, and aligned with business needs.

Support Consultant Readiness

• Act as a first-line support for consultants needing assistance with enablement resources.
• Resolve queries and escalate issues to relevant departments when necessary.

SOP Development and Maintenance

• Create, update, and manage enablement-related SOPs in collaboration with stakeholders.
• Ensure SOPs reflect current processes, regulatory requirements, and system changes.

Data Analysis and Reporting

• Analyze consultant performance metrics, training engagement, and enablement tool usage.
• Generate actionable insights and reports to inform strategic decisions and continuous improvement.

Post-Deployment Validation

• Participate in testing and validation of new tools, content, and system changes.
• Monitor adoption and ensure updates are reflected in training and SOPs.

Cross-Functional Collaboration

• Work closely with Operations, QA, Compliance, HR/L&D, and Product to align enablement efforts.
• Facilitate feedback loops and contribute to cross-functional initiatives.

Drive Continuous Improvement

• Identify gaps in consultant knowledge, process efficiency, or tool effectiveness.
• Recommend and support enhancements to enablement strategies and resources.

Work experience:

Required

• 1 – 3 years in Sales Enablement, Operations Support or Training Coordination.
• Experience working with cross-functional teams.

Preferred:

• Experience in insurance, financial services, or regulated industries.
• Exposure to performance analytics and reporting.

Education / Qualifications / Accreditations with Professional Body

• Grade 12
• FAIS Accredited qualification    
• Re5