Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
DESCRIPTION
Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing).
The EU CS Process Engineering (PE) team combines quality assurance as well as program and project management resources to support CS Operations teams across EU. EU CS PE will focus on two general work streams: 1) the operational excellence program, covering quality, productivity and policy compliance; and 2) new tool and process implementation, integration and adoption.
The PE QA team is seeking a Quality Specialist to help manage the customer experience across the network.
The successful candidate will draw from prior work experience in a contact center environment, use of technology to assess performance, and demonstrated knowledge of a performance excellence framework. If you have a passion for customers, and deep knowledge of quality and customer experience this is the perfect role for you!
Position Overview
The QA specialist should understand the business metrics, build a story which summarizes quality performance, identifies solutions and implement the necessary actions. Following this initial phase, it is imperative to own the actions and drive the required changes which lead to improved performance. The QA role should be setting the benchmark for standards we expect to deliver internally to drive a stronger customer experience.
Key job responsibilities
Internal Job Description
Loop competencies
TBC
Basic Qualifications
Preferred Qualifications
Basic Qualifications
Preferred Qualifications
Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing).
The EU CS Process Engineering (PE) team combines quality assurance as well as program and project management resources to support CS Operations teams across EU. EU CS PE will focus on two general work streams: 1) the operational excellence program, covering quality, productivity and policy compliance; and 2) new tool and process implementation, integration and adoption.
The PE QA team is seeking a Quality Specialist to help manage the customer experience across the network.
The successful candidate will draw from prior work experience in a contact center environment, use of technology to assess performance, and demonstrated knowledge of a performance excellence framework. If you have a passion for customers, and deep knowledge of quality and customer experience this is the perfect role for you!
Build your CV for free. Download in different templates.
Join our happy subscribers