Debtors Liaison - Cape Town at Servest SA

Minimum Requirements

• Matric / Grade 12 or Equivalent 
• 3 - 5 years experience as a Debtors Liaison or similar role
• Good Communication and Administration Skills
• Strong Excel Skills and preferably ACCPAC experience
• Strong Reconciliation skills
• Attentive to detail

Duties & Responsibilities

• Collect the allocated debtor’s book as well as the allocated 2 months no payment Report, Branch COD Report and Staff accounts.
• Interpretation of Age Analysis – Identify areas of concern and implement plan of action/discuss with Regional Manager and take action accordingly.
• Identifying payments on the bank statement, recon daily, submit to cash book clerk and post remittances
• Allocate payments on allocated debtor’s book, COD and Staff accounts once Cash Book is updated on AccPac
• Send Debtors report to Branch Administrator after month end
• Assist with debtor’s queries on Hygiene and/or SOS book as required
• Assist KAMs and Sales Consultants as required as well as assist with any payment issues or proof of payment including payment of CODs
• Assist  with any queries of any nature related to customers’ accounts , billing, service etc
• Visit clients face to face to resolve accounts/billing queries i.e. from their book 
• Manage the stop supply process/procedure, including 7 Day and arrear Letters and handover to the Legal department when required.
• Investigate any credit request whether it come in directly from the client and gather all evidence prior to handing to the RM to sign
• Identify and Prepare Journal requests when required
• Request billing changes based on evidence mentioned above as per procedure and using all correct internal documents
• Maintain a functional administrative system and effective filing system to facilitate record keeping as required
• Report Monthly on the debtors book including all comments and actions taken/to be taken
• Maintain List of clients who were exempt from Annual Price increase and notify Ops Department and KAMs when increase date is due