Debtors Manager at Human Accent

Main Purpose of Job

• The Debtors Manager is responsible for the end-to-end management of the company's accounts receivable function, including governance, compliance and working capital management.
• The manager is accountable for maximising cash collections, protecting cash flow, ensuring credit governance, maintaining customer master integrity, managing debtor risk, driving tender compliance and reporting requirements, ensuring credit insurance compliance, leading claims resolution and root-cause analysis, and producing accurate cash collection forecasts while developing a high-performing debtors team.

Minimum Requirements

EDUCATION

• BCom Accounting/Finance
• Credit Management qualification advantageous.

EXPERIENCE

• 6+ years accounts receivable experience.
• 3+ years managing a debtors team.
• Experience managing a debtors book exceeding R500m and greater than 50 customers
• Pharmaceutical/FMCG experience preferred.
• Tender customer experience.
• Strong understanding of credit risk management and collections processes
• ERP experience (Sage Evolution or Intacct advantageous).
• Intermediate to advanced Excel.
• Key Performance Areas (Core, essential responsibilities –outputs of the position)

Working Capital & Cash

• Achieve debtors day targets on both private and tender
• Minimise aged debt
• Deliver accurate weekly and monthly collections forecasts.
• Escalate collection risks proactively.
• Drive customer payment term compliance.

Debtors Governance

• Maintain complete debtor files.
• Ensure credit limits, terms and approvals comply with policy.
• Maintain customer master data integrity.
• Ensure all supporting documentation is electronically retained.

Tender Administration & Compliance

• Ensure supporting documents such as PODs are submitted timeously
• Visit tender customers regularly and develop strong relationships
• Oversee tender account reconciliations and issue resolution
• Monitor payment cycles and proactively resolve payment delays.
• Ensure monthly Delivery Uploads and Transaction Uploads to RSA Pharma databases are completed accurately and on time.
• Ensure compliance with all pharmaceutical governance requirements.

Claims Management

• Lead investigation and resolution of pricing, shortages, returns, rebates and deduction claims.
• Reduce aged unresolved claims.
• Perform root-cause analysis and implement controls for prevention of controllable claims issues

Credit Insurance

• Ensure credit insurance compliance.
• Submit required reporting accurately and on time.
• Monitor insured limits and escalate exposures.

Customer Relationships

• Build relationships with key customers.
• Lead payment review meetings.
• Resolve disputes quickly.
• Reporting Aged debt reports. Cash collection forecasts. Claims dashboards and clearing
• Statement submissions
• Account reconciliations
• Credit exposure reporting.
• KPI reporting (eg debtor days)

Leadership

• Manage, coach and develop the debtors team.
• Standardise and document all processes and develop policies as required
• Drive automation and ERP improvements.

Ad-Hoc

• Other general projects and analysis as required by the business
• Behavioural Competencies:
• High attention to detail
• Assertive but professional
• Strong communication and stakeholder engagement skills
• Analytical
• Process improvement mindset
• Drive, sense of urgency.
• Ability to work independently and as part of a team, with limited supervision

Travel

• Travel required to both tender and private customers as required