Jobs at Human Accent

Main Purpose of Job

• The Debtors Manager is responsible for the end-to-end management of the company's accounts receivable function, including governance, compliance and working capital management.
• The manager is accountable for maximising cash collections, protecting cash flow, ensuring credit governance, maintaining customer master integrity, managing debtor risk, driving tender compliance and reporting requirements, ensuring credit insurance compliance, leading claims resolution and root-cause analysis, and producing accurate cash collection forecasts while developing a high-performing debtors team.

Minimum Requirements

EDUCATION

• BCom Accounting/Finance
• Credit Management qualification advantageous.

EXPERIENCE

• 6+ years accounts receivable experience.
• 3+ years managing a debtors team.
• Experience managing a debtors book exceeding R500m and greater than 50 customers
• Pharmaceutical/FMCG experience preferred.
• Tender customer experience.
• Strong understanding of credit risk management and collections processes
• ERP experience (Sage Evolution or Intacct advantageous).
• Intermediate to advanced Excel.
• Key Performance Areas (Core, essential responsibilities –outputs of the position)

Working Capital & Cash

• Achieve debtors day targets on both private and tender
• Minimise aged debt
• Deliver accurate weekly and monthly collections forecasts.
• Escalate collection risks proactively.
• Drive customer payment term compliance.

Debtors Governance

• Maintain complete debtor files.
• Ensure credit limits, terms and approvals comply with policy.
• Maintain customer master data integrity.
• Ensure all supporting documentation is electronically retained.

Tender Administration & Compliance

• Ensure supporting documents such as PODs are submitted timeously
• Visit tender customers regularly and develop strong relationships
• Oversee tender account reconciliations and issue resolution
• Monitor payment cycles and proactively resolve payment delays.
• Ensure monthly Delivery Uploads and Transaction Uploads to RSA Pharma databases are completed accurately and on time.
• Ensure compliance with all pharmaceutical governance requirements.

Claims Management

• Lead investigation and resolution of pricing, shortages, returns, rebates and deduction claims.
• Reduce aged unresolved claims.
• Perform root-cause analysis and implement controls for prevention of controllable claims issues

Credit Insurance

• Ensure credit insurance compliance.
• Submit required reporting accurately and on time.
• Monitor insured limits and escalate exposures.

Customer Relationships

• Build relationships with key customers.
• Lead payment review meetings.
• Resolve disputes quickly.
• Reporting Aged debt reports. Cash collection forecasts. Claims dashboards and clearing
• Statement submissions
• Account reconciliations
• Credit exposure reporting.
• KPI reporting (eg debtor days)

Leadership

• Manage, coach and develop the debtors team.
• Standardise and document all processes and develop policies as required
• Drive automation and ERP improvements.

Ad-Hoc

• Other general projects and analysis as required by the business
• Behavioural Competencies:
• High attention to detail
• Assertive but professional
• Strong communication and stakeholder engagement skills
• Analytical
• Process improvement mindset
• Drive, sense of urgency.
• Ability to work independently and as part of a team, with limited supervision

Travel

• Travel required to both tender and private customers as required 
   

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Job Description

• Our client in the facilities management, cleaning and security industry is looking for a Workforce Management Agent - Durban

Purpose of the Role

• The Workforce Management Agent is responsible for providing effective workforce administration and operational support by coordinating workforce planning, maintaining accurate employee and operational records, monitoring workforce compliance, supporting payroll administration, and producing workforce management reports.
• The role contributes to the efficient deployment of employees, compliance with client Service Level Agreements (SLAs), legislative requirements, and company policies, while ensuring workforce information is accurate, complete and maintained across operational systems.

Minimum Requirements:

• Grade 12 (Matric).
• Minimum of five (5) years' experience in workforce administration, operations administration, payroll administration, employee administration, or a similar operational support role.
• Advanced proficiency in Microsoft Excel and sound working knowledge of the Microsoft Office Suite.
• Experience working with workforce management, payroll, HRIS or operational management systems.
• Demonstrated ability to maintain accurate records and manage high volumes of administrative information.
• Excellent verbal and written communication skills.
• Strong organisational, planning and time management skills.
• Ability to analyse information, identify discrepancies and implement corrective action where required.
• Ability to work independently while managing multiple priorities within a fast-paced operational environment.

Preferred Qualifications and Experience

• Certificate or Diploma in Human Resources, Business Administration, Operations Management or a related qualification.
• Experience within the security, cleaning, facilities management, contract services or similar multi-site operational environment.
• Experience using Velocity, Prof1t, SAP or similar workforce management and payroll systems.
• Working knowledge of workforce planning principles, payroll administration, labour legislation and client Service Level Agreements (SLAs).

Knowledge Requirements

The successful candidate should possess knowledge of:

• Workforce planning and employee deployment principles.
• Payroll administration processes and attendance management.
• Workforce management systems and operational reporting.
• Labour legislation and employment-related compliance requirements.
• Microsoft Excel reporting and data analysis.
• Client Service Level Agreements (SLAs) and operational governance.
• Record management and document control practices.
• Company policies, procedures and operational standards.

Key Competencies

• Technical Competencies
• Workforce planning and coordination.
• Payroll administration support.
• Data management and record accuracy.
• Advanced Microsoft Excel and reporting.
• Operational and workforce analytics.
• Compliance monitoring and administration.
• HR and workforce systems proficiency.

Behavioural Competencies

• High attention to detail and accuracy.
• Strong analytical and problem-solving ability.
• Excellent organisational and planning skills.
• Ability to prioritise and manage competing deadlines.
• Strong interpersonal and stakeholder management skills.
• Customer service orientation.
• Professionalism, integrity and confidentiality.
• Adaptability and resilience in a dynamic operational environment.
• Initiative and continuous improvement mindset.
• Ability to work collaboratively within cross-functional teams.

Success Profile

• The ideal candidate is highly organised, analytical and detail-oriented, with the ability to manage workforce information accurately while supporting operational efficiency.
• They demonstrate sound judgement, excellent administrative capability and strong stakeholder engagement skills, enabling effective coordination between Operations, Payroll, Compliance and other business functions.
• The successful incumbent will be proactive, solutions-driven and committed to maintaining high standards of governance, compliance and service delivery.