Delivery Services Manager - Matroosfontien at Clover S.A. Proprietary Limited

Requirements

• Degree
• Business English: Fluent 
• Travel off-site/overnight stay 
• Work shifts/weekends/public holidays 
• Experience in working with senior management 
• Computer literacy (Advanced)  

Competencies

• Proactive and action orientated  
• Maintains high standards  
• Achieves Results Effectively  
• Must be a team player  
• Business acumen  
• Commitment and motivation  
• Apply expertise and technology  
• Ability to plan and organize  

Duties and Responsibilities

Manage Subordinates  

• Conduct performance management of team members  
• Manage discipline of team ( Execute company disciplinary procedures)  
• Plan and manage leave  
• Manage training and development of subordinates  
• Appoint staff  
• Conduct departmental meetings (Safety, Shop Stewards, Steercom)

Ensure effective deliveries and cost control  

• Ensure route optimization  
• Ensure deliveries are executed according to standard operating procedures 
• Manage and control departmental fixed cost and report variances  
• Compile personnel and fixed cost budgets  
• Develop alternative cost effective models to lower c/l cost  

Manage Customer Relations  

• Conduct customer surveys and implement industry best practice  
• Attend to customer queries and complaints  
• Manage customer relations with internal and external customers  
• Assist in internal and external audits 
   

Manage Safety  

• Manage department in terms of OSH Act and security in terms of company policy and procedures