Deputy Director: Revenue Management at Department of Water and Sanitation

Requirements

• Undergraduate (NQF Level 7) in Accounting/ Financial Accounting or relevant qualifications as recognized by SAQA, with related field.
• A minimum of five (5) years’ experience in finance or supply chain management environment, of which three (3) years should be at Assistant Director level or equivalent. The disclosure of a valid unexpired driver’s license.

Duties

• Manage the implementation of revenue management policy and strategy. Monitor the implementation of revenue management strategy, policies, processes and procedures. Ensure compliance to revenue management policies and procedures. Implement key customer account strategy. Ensure master information is verified and approved in accordance with applicable policies and procedures.
• Determines revenue estimates/ targets in line with tariff determination process. Manage the billing of water users. Manage the preparation of statements and bills. Ensure maintenance of client records related to invoicing and bill payment. Ensure master file information is accurate. Manage reconciling of billing accounts to the general ledger. Ensuring the accuracy of invoicing for the company and its customers. Provide customer support to customers with disputes or enquiries concerning invoices or billing process.
• Ensure that all registered water users are billed regularly and receive invoices/ statements. Regularly monitors billing for exceptions, e.g deviations in volumes and amounts from the norm or standards. The management of debts. Uptakes of all overdue debts. Regular follow up on paying customers. Oversees the level of outstanding debt. Decreases debtors payment period. Reconciliates and maintains debtors’ accounts. Conducts dunning process. Provides inputs towards preparation of annual financial statements. Hand over defaulters into the legal process.
• Oversee the debts to be handed for collection. Recommend write-off for irrecoverable debts in accordance with PFMA and treasury regulations. Determines and implements revision of impairment of debtors. Ensure customers relations. Develop customer relations policy. Appointments of key account managers. Establish a fully operational call centre. Communication with customers through telephone, personal visits and by letters. Receives and respond to customer queries within turnaround time. Raises awareness on the need to pay water accounts.
• Raises on being registered and licensed as water users. The management of the component. Develops operational plan for the section. Develops and manages the budget for the section. Develop an expenditure forecast on a quarterly basis for the section. Manage human resources within the section. Participate in the Recruitment and Selection of staff. Manages the development of individuals in section. Ensures that HRD policies and procedures are applied for all staff members with the section