Deputy Director: Service Delivery Interventions at Department of Public Service and Administration

REQUIREMENTS :

• A minimum qualification at NQF level 7 in Public Management / Administration or relevant qualification as recognised by SAQA.
• Minimum 5 years appropriate experience in Service Delivery Improvement Mechanisms/Interventions Environment. Knowledge of Intergovernmental Relations Framework Act, 13 of 2005, White Paper on Transformation of Service Delivery of 1997, Batho Pele Revitalisation Strategy of 2020, Intergovernmental Monitoring, Support and Interventions Bill, 2023, the bill of rights, Constitution of the Republic of South Africa, Government legislative frame, Public Service legislative and policy frameworks, Government programs such as the National Development Plan, Key Strategic Priorities of Government and Understanding of Operations Management.
• Attributes: Financial management, innovative, openness and transparency, time management, honesty and integrity, good governance, good ethics standards, Batho Pele attributes, management support, change management skills, professionalism, interpersonal relations and reliability.
• Managerial Skills: Written and verbal communication, stakeholder management and coordination, strategic thinking and leadership, teamwork, confidentiality, research and change management.
• Generic Skills: Problem solving, Diversity Management, Communication and information management, Facilitation, Negotiation, Presentation, Report writing, Computer Literacy and Conflict Management.
• Technical (Specialisation) Skills: Policy development and analysis, Research methodologies, Business writing, Monitoring and Evaluation, Program and Project Management, Stakeholder management and intergovernmental relations, Planning and Organising, Report writing and financial management.  

DUTIES :

• Develop and implement the prescripts of Service Delivery Intervention within the public service. Provide Service Delivery Interventions technical support services to departments, Conduct working sessions with task-team and/ or management on Service Delivery Interventions based on the analyses conducted, Conduct targeted technical capacity building sessions to national and provincial departments on existing and proposed Service Delivery Interventions.
• Develop project management and administrative guidelines to support the effective implementation of SDI and Integrated Technical Support (ITS) initiatives.
• Conduct monitoring and evaluation of compliance and impact assessments on Service Delivery Interventions and integrated technical support initiatives, Develop and produce monitoring reports on data collected, cleaned and analysed. Provide support in all the Operational, Systems and Processes of the Directorate.