Deputy Head Student Administration at Emeris College

• Emeris Cape Town, City (Vega School) has a vacancy for a Deputy Head Student Administration.

Duties and Responsibilities:
Quality Assurance

• Supports the implementation, management and compliance monitoring of academic policies.
• Actively involved in ensuring compliance within all areas of Student Administration.
• Maintains oversight of student record management, confidentiality and data integrity standards.
• Implements the Assessment Strategy and Policy and all related procedures which are aimed at ensuring compliance.
• In the absence of the Head-Admissions and Administration, the Deputy Head Student Administration approves all departmental documentation and communication to all stakeholders prior to dissemination.
• Maintains and develops relationships with all stakeholders including students, parents, lecturers and other staff.

Operational Programme Management

• Ensures the delivery of timetables from the Capacity Planning and Timetabling Centre are time efficient and contribute to the overall academic delivery of the programme.
• Supervises the output of the Results Centre regarding accuracy of Cumulative Assessment (CASS) release, results capturing, verification, moderation and results release.
• Oversees the campus readiness regarding programme starts, student groups and timetables received.
• Ad hoc assistance and operational support on registrations, cancellations, de-registrations and transfers.
• Contribute to student retention strategies, working with Head-Admissions and Administration and Head-Academic to implement interventions improving throughput.
• Signs off the assessment schedule received from the National Operations team taking into account campus capacity to accommodate the central assessment schedule on campus.

Student Support

• Supports the timeous response and resolution of all internal queries managed by the Student Relations Specialists, or other Centres of Excellence.
• In the absence of the Head-Admissions and Administration, represents the campus on the student representative committee.
• Ensures system set up for the submission of assessments under non-exam conditions being submitted through the anti plagiarism software.
• Independent Contractor (Lecturer & Invigilator) Operational Support
• Ensures that the operational requirements of Independent Contractors/Sessional Workers are met timeously.
• Holds the role of 2nd line approver for all invigilator claims/timesheets.
• Manages the Lecturer allocation timelines to ensure the timetable timelines are met in accordance with programme start dates.

Departmental Management

• Supervises the Centres of Excellence within student administration and ensures compliance in all functions that are completed by each Centre of Excellence.
• Reports to the Head-Admissions and Administration on the functioning and performance of each Centre of Excellence and identifies critical areas of improvement.
• Recruits staff for the Centres of Excellence within the scope of supervision.
• Sources, screens, appoints, trains, and manages (including claim management) the campus invigilators.
• Provides training and onboarding for new and existing staff for the Centres of Excellence within the scope of supervision.
• Supports the Head-Admissions and Administration with any internal or external audit process up to and including submission of improvement plans.
• Ensures all policy updates are communicated to the Head-Student Experience and that students are informed accordingly.
• Manages the For Action Now (FAN) report response.
• Ensures that verification takes account of any capping constraints and that students who are sitting the assessment as a Supplementary or Dean's exam have been identified.
• Manages all delays, deadlines and processes for the Centres of Excellence within the scope of supervision with respective stakeholders such as the Office of the Registrar, ACE and Lecturers.
• Supports the Head-Admissions and Administration in ensuring compliance to The Protection of Personal Information Act (POPIA) legislation relevant to the Student Admissions and Administration department.
• Supports the Head-Admissions and Administration with running focus group sessions with the Centres of Excellence where challenges and improvements on existing processes are discussed.

Competencies Required

• Excellent interpersonal and communications skills.
• Problem solving skills.
• Financial analysis.
• Public speaking/presentation skills.
• Best suited to a friendly, organised person who works accurately and is able to handle pressure.
• Leadership skills.
• Time management skills.

Minimum Qualification Requirement: 

• Advanced Diploma or Bachelor's Degree (NQF Level 7) and/or a Postgraduate Diploma or Bachelor's Honours Degree (NQF Level 8) is advantageous 

Minimum Work Experience Requirement:

• Minimum of 2 years' operational management and/or project management experience.
• Minimum of 2 years' supervisory.
• Minimum of 3 years' administrative experience.
• Minimum of 3 years' customer service experience.

Salary:

• Competitive salary commensurate with experience.

Benefits:

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.