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  • Posted: Sep 28, 2021
    Deadline: Not specified
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    Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
    Read more about this company

     

    Design Specialist: Research

    Role Purpose

    • As a User Researcher, you will work across a variety of platforms and products, testing and gaining insights that reveal the motivations and behaviours of users when they interact with us using the latest technologies.
       

    Your responsibilities will include

    • Work with product managers, data analytics, designers, and content strategists to identify user experience research focus areas and develop comprehensive testing plans.
    • Deliver insights, findings, and design recommendations based on research and usability best practices to colleagues within your working group and across the organization.
    • Support our product teams continuous delivery approach with a research structure that fosters and encourages a continuous consumer feedback loop.
    • Prioritize and coordinate multiple research projects at a time based on business need.
    • Review online customer feedback and intercept surveys to identify hot spots and themes where users may be struggling.
    • Work with design and development teams to produce prototypes for testing.
    • Proactively identify usability improvement opportunities and recommend research methods to understand them better.
    • Continuously evaluate, evolve, and evangelize the usability practices to meet the needs of the business.

    The ideal candidate for this role will have:

    • A relevant BA/BSc Degree (e.g. Computer Science, Psychology, User Centered Design (UCD)) or advanced Design certification a must.
    • 2+ years experience in the UX research field.

    Technical knowledge:

    • Knowledge of prevalent development practices, techniques and tools.
    • Exceptional understanding of fundamental design principles (typography, layout, grid systems, hierarchy, colour, composition) a must.
    • Industry knowledge pertinent to portfolio.
    • Strong command of interaction and visual design capabilities.
    • Knowledge in Usability Engineering & UXD Methods.

    Job Knowledge:

    • Demonstrate knowledge of estimating, designing, executing, and reporting on research activities using the most appropriate method, including, but not limited to, moderated and unmoderated usability studies, heuristic evaluations, card sorts, task-based analysis, surveys, proposition validation, prototyping and contextual inquiries.
    • Good understanding of prototyping and design tools such as Figma and Framer.
    • Excellent communication skills - ability to communicate both internally and with clientele in a professional manner and develop relationships.
    • Strong teamwork and collaboration skills

    Closing date for applications: 05 October 2021

    The base location for this role is Midrand, Vodacom Campus
    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
    Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

    Commitment from Vodacom

    Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

    Method of Application

    Interested and qualified? Go to Vodacom on careers.vodafone.com to apply

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