Desk Controller at South African Airways Technical (SAAT)

Job Purpose    

• Responsible for the operation of the main MCC Desk, effectively communicate on the radio and telephone with maintenance staff and flight crews to satisfy customer flight schedules as and when required, coordinate maintenance activities for aircraft on the Line.

Principal Accountabilities    

• Communicate information to flight crew (excluding airworthiness information), technical personnel, other departments and/or customer airlines i.e.
• Parking bays, aircraft ETA, fuel figures, aircraft movement information, ETOPS checks, MEL deferments, ground support equipment etc.
• Compile an aircraft schedule, update and make available to all applicable personnel
• Monitor all changes to the aircraft schedule and communicate the information to all applicable personnel.
• Arrange for aircraft spares and ground handling equipment as required
• Ensure that aircraft movement between SAA Technical and ramp area is tracked and recorded as applicable
• Update aircraft maintenance information on web based programs for Foreign Operators
• Ensure all IT facilities in the section required for aircraft maintenance and schedules are operative and have required programs installed
• Monitor all items of stationery and advise Manager accordingly
• Perform all reasonable requests from the Manager

Qualifications & Experience    

• Grade 12 or equivalent
• Qualified aircraft technician with 2 years post apprenticeship experience in aircraft maintenance or an appointed production controller, planner or aviation storeman with 5 years’ experience plus a good understanding of Line Maintenance activities

Knowledge and Skills    

• Good interpersonal skills.
• Have very good communication skills in English (verbal and written).
• Good knowledge of SAAT as an organization.
• Have knowledge of Microsoft Office and Outlook
• Have planning and organizing skills

Attributes    

• Have tact 
• Be a team player
• Be self-motivated
• Good customer orientation 
• Ability to work under pressure
• Maintain confidentiality 
• Attention to detail
• Analytical thinking

Deadline:6th February,2026