Desktop Engineer - Montague Gardens at Datacentrix

Critical Requirements - Skills, Experience & Qualifications

• Matric
• A+ or N+ / MCSE (essential) 
• 3+ years’ experience delivering End User Computing Support Services in a customer environment
• AD and GPO Experience (Creating Users and Managing AD)
• Proficient at PC Builds and endpoint installations
• Excellent Communication and Interpersonal skills.
• Must be able to work flexible hours as may be required.
• Must be able to work independently.

Primary Role Accountabilities:

• You will be responsible for Set up Laptops and Desktops. Providing support for all 2nd line issues relating to Desktops, Laptops and Peripherals
• 1st line and second line support for internal users and IT staff.
• Set up VPN for users.
• Set up laptops DELL, ACER, LENOVO, HP
• Connecting users to the Printers and Scanners.
• Creating users account, reset passwords, unlock user account.
• Resolve calls via remote desktop.
• Follow up service and repairs with external suppliers.
• Escalating calls and issues where necessary to senior managers and team leaders
• Responsible for Installation and maintenance of IT equipment such as (but not restricted to) stand –alone Printers and network printers. Supporting all IT issues internal user’s face.
• Provide troubleshooting and configuration support for user’s desktop, laptop and network issues.
• Loading an image in laptops VIA the network.
• Set up label printers, Konica Minolta printers.
• Supporting Executives with any issues they have.