Desktop Support Engineer at IGT

Description:

• Candidate having good Service Now, excel and ppt knowledge, shall be preferred
• Basic ITIL and good communication Skills is necessary for the role
• Acting as a point of contact to support service users and identify and diagnose issues and problems
• Categorize and record reported queries and provide solutions
• Support Problem Identification
• Advise users on appropriate course of action
• Monitor issues from start to resolution
• Escalate, if needed, unresolved problems to a higher level of support
• Provide essential online security advise and support
• Receives and handles requests for service, following agreed procedures
• Promptly allocates calls as appropriate
• Logs Incidents and Service Requests and maintains relevant records
• Identifies and classifies incident types and service interruptions
• Records Incidents cataloguing them by symptom and resolution
• Acts under guidance to record and track reliability data for your services
• Delivering Customer Services through multiple channels including human, digital, self-service and automated