Desktop Support Technician at Electrum

Job Description

You’ll provide full-stack desktop support to our offices; including devices and applications for our in-office and our work-from-home Electrolytes by:

• Keeping our computer systems running smoothly and ensuring our people get the maximum benefit from them
• Installing and configuring computer hardware, operating systems and applications
• Talking to staff and customers through a series of actions, either face-to-face or over the phone, to help set up systems and resolve issues
• Troubleshooting system and network problems, diagnosing and solving hardware and software faults
• Replacing parts when required, replenishing consumables and maintaining an inventory
• Providing support, including processing documentation and relevant reporting
• Setting up new accounts and profiles and helping with password issues
• Prioritising and managing our open cases

Requirements

• 3+ years of experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
• Hands-on experience with Mac OS/Linux environments.

Hands-on experience working with:

• MacBooks and general hardware.
• Network security.
• Anti-virus programs.
• Experience being the custodian for internal IT support.

Experience working with customers in a customer support role that includes:

• Remote troubleshooting to customers.
• Working within with SLAs.

Increase your chances by having:

• A BSc in Computer Science/Information Systems or BTech/MTech in Information technology.
• Accredited IT course that addresses Linux (e.g. A+), networking, programming or any course relevant to the role.
• Experience working with servers.
• Passion for tech and the ability to brainstorm and implement innovative/creative solutions.