Destination And MICE Specialist at NCLC

Job Purpose:

Are you an experienced professional in the travel and events industry with a passion for creating memorable experiences? Our client in Cape Town is seeking a Senior Destinations & MICE Manager to join their team. In this role, you will be responsible for successfully quoting profitable itineraries and managing and executing all meetings, incentives, and events for both existing and new clients. If you have a proven track record in the industry and a flair for exceptional service, we invite you to apply for this exciting opportunity.

KEY RESPONSIBILITIES

SALES

• Secure business and effectively cost products.
• Understand the market and margin control.
• Build up and maintain agent / supplier relationships.
• Source new products
• Develop own sales strategy to secure more business through existing and new agents.
• Work closely with the team to achieve goals.

OPERATIONS

• Quote and design successful, creative itineraries and proposals for all market related MICE and Cruise Ship requests.
• Capture and confirm bookings in Tourplan.
• Negotiate with suppliers for better rates, cancellation policies and FOC’s.
• Find new suppliers that offer a good service and better rates.
• Follow up on quotes that have been sent out.
• Successfully manage MICE / Cruise Ship bookings.
• Hiring of additional staff for events (e.g. to man a hospitality desk) upon approval of your superior.
• Onsite management of actual events including meet & greet, check-in, function management, conference coordination, transport facilitation, etc.
• Travel nationally / regionally if required
• Handling the 24 hour emergency phone.
• Prepare guide documentation and brief guide/freelance staff before travel date.
• Work closely with tour guides whilst on tour.

FINANCIAL

• Instruct debtors to raise invoices.
• Reconcile supplier invoices for processing.
• Assist debtors clerk with invoicing / collection queries.
• Reconcile tour guide expense sheets on completion of tours / check guide salary.
• Follow up on invoices.

QUALIFICATIONS & EXPERIENCE REQUIRED:

• Matric
• Relevant tertiary qualifications (advantageous)
• Min of 4 years of Destination Management Company Experience.
• Tour plan experience.