Developer II | Retail IT | Retail IT Operations at Allan Gray Proprietary Limited

Job Summary

• We are looking for a detail-oriented developer with hands-on technical experience and a strong service mindset. The ideal candidate is comfortable in a fast-paced operations environment, responds calmly under pressure, and enjoys solving operational problems through automation, better tooling, and improved observability.
• This is an opportunity to join Retail IT Operations — a team dedicated to improving stability. security, efficiency, observability, and resilience for Retail IT systems’ infrastructure. 
• As a Developer, you will combine operational support with technical delivery. You will work independently on operational tasks, contribute to larger initiatives, and collaborate with feature/domain and infrastructure teams across IT.
• The team is also investing heavily in observability maturity and resilience engineering so we are looking for someone who can grow with that direction.

Job Responsibilities
Production and environment support

• Provide production and non-production support for Retail applications and infrastructure, including incident response, alert triage  and scheduled 24/7 standby for critical outages
• Investigate issues, perform root-cause analysis, coordinate resolution across teams, and document outcomes and mitigations
• Ensure development environments remain stable and available for Retail IT teams

Change, release, and resilience

• Participate in change management and support release deployments for Retail IT teams
• Contribute to resilience engineering — disaster recovery/AZ failover, capacity and availability improvements

Platform engineering and automation

• Deliver infrastructure-as-code and automation solutions that reduce manual effort and improve consistency
• Implement platform improvements across monitoring, alerting, observability, patching, vulnerability remediation, cost/stability, and environment engineering
• Proactively reduce repeat support effort through better monitoring, alerts, automation, and process fixes
• Adhere to data security and compliance with involvement and improvements in monthly database masking and restores

Engineering quality, security, and knowledge

• Contribute to code reviews and follow Retail IT engineering standards
• Apply security considerations in design, implementation, and operational change — including patching and vulnerability remediation
• Document runbooks, SOPs, and knowledge-base articles; support onboarding of new team members and maintain shared operational documentation
• Participate in team ceremonies, contribute to the backlog, and collaborate professionally with dev/feature teams, infrastructure, vendors and other stakeholders
• Document runbooks, SOPs, and knowledge-base articles; support onboarding of new team members and maintain shared operational documentation
• Participate in team ceremonies, contribute to the backlog, and collaborate professionally with dev/feature teams, infrastructure, vendors and other stakeholders

Experience  

• At least 2 years experience in IT operations, platform engineering, or software development with production support exposure
• Practical experience with incident management and structured troubleshooting

Infrastructure and platforms

• Working knowledge of Linux and Windows servers, networking fundamentals, and common Retail IT infrastructure
• Experience with SQL Server (queries and basic administration)
• Familiarity with AWS, Terraform, Ansible, load-balancing, Kubernetes, microservices and distributed application architectures
• Advantageous: understanding of system integration patterns, including RESTful services and RabbitMQ

Observability and reliability

• Familiarity with monitoring and observability tools
• Experience with metrics, logging, and tracing concepts; practical use of tools such as Grafana, Prometheus, Opensearch, OpenTelemetry, Cloudwatch and PagerDuty
• Interest in growing observability and SRE practices

Automation and delivery

• Ability to write and maintain scripts and automation (bash/powershell)
• Experience with CI/CD pipeline concepts
• Experience delivering operational or platform changes through repeatable, reviewable workflows

Security

• Awareness of secure configuration, patching, and vulnerability remediation in operational environments
• Ability to consider security implications in infrastructure and automation work; familiarity with organisational security standards

Ways of working

• Clear verbal and written communication with technical and non-technical stakeholders
• Strong attention to detail and problem-solving skills
• Methodical approach; ability to balance reactive support with proactive improvement work
• Planning, organisational, and time management skills

Education

• Relevant IT or Computer Science qualification (diploma or degree)
• Strong academic performance

Deadline:26th August,2026