Diagnostician/Technical Representative Global Grade 10 at Barloworld Equipment

Key Outputs

• Expert technical support, investigations and reporting on resolutions of product issues in collaboration with Service engineering, ensuring product health and delivering end user acceptance at lower cost.
• Ensure improved product health for all products in area of responsibility.
• Provide support for new product introduction.
• Present product issues to management
• Compile informative product issue reports and address to Service Engineering, Caterpillar and Management.
• Provide expert technical support for Warranty resolution and one-hour training sessions.
• Ensure effective self-management and performance ownership.
• Ensure resolution of product issues according to Service Letter guidelines

Qualification, Experience and Competencies

• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with
• Experience in Technical report writing.
• In depth understanding of the warranty process from start to end, including goodwill claims
• Applied failure analysis (AFA) and scrap barrel training will be an advantage.
• Field Service and Technical analyst experience will be an advantage.
• Machine system operations and component experience
• Demonstrated practical and theoretical training skills.
• Sound interpersonal relationship skills.
• Computer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet)
• Trouble shooting, problem solving and failure analysis skills
• Applicable product knowledge
• Familiar with the use of Service Technician Workbench
• Business communication and presentation skills;
• Planning and prioritizing of jobs;
• minimum 5 years Trade qualification