Job Vacancies at Barloworld Equipment

Key Outputs

• Expert technical support, investigations and reporting on resolutions of product issues in collaboration with Service engineering, ensuring product health and delivering end user acceptance at lower cost.
• Ensure improved product health for all products in area of responsibility.
• Provide support for new product introduction.
• Present product issues to management
• Compile informative product issue reports and address to Service Engineering, Caterpillar and Management.
• Provide expert technical support for Warranty resolution and one-hour training sessions.
• Ensure effective self-management and performance ownership.
• Ensure resolution of product issues according to Service Letter guidelines

Qualification, Experience and Competencies

• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with
• Experience in Technical report writing.
• In depth understanding of the warranty process from start to end, including goodwill claims
• Applied failure analysis (AFA) and scrap barrel training will be an advantage.
• Field Service and Technical analyst experience will be an advantage.
• Machine system operations and component experience
• Demonstrated practical and theoretical training skills.
• Sound interpersonal relationship skills.
• Computer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet)
• Trouble shooting, problem solving and failure analysis skills
• Applicable product knowledge
• Familiar with the use of Service Technician Workbench
• Business communication and presentation skills;
• Planning and prioritizing of jobs;
• minimum 5 years Trade qualification

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Key Output

• Carry out electrical and mechanical repairs/maintenance on generators/motors/alternators/engines on Earthmoving Equipment in workshops and on customer sites.
• Remove and install Mechanical and electrical components.
• Perform standby, effectively manage EMP account and attend callouts.
• Provide specialist advise on all the customer requirements.
• Build and sustain excellent customer relationships.
• Remove and install Electrical and Mechanical components.
• Wiring electrical panels (MV & HV) and ensure safe work practice
• Maintain professional image when representing BWE on customer site.
• Quickly and efficiently deal with all customer electrical and mechanical breakdowns.
• Compile accurate customer service reports.
• Effective self-management and performance ownership.
• Control Contamination own admin (labour booking, service reports, part returns, expenses etc.).
• Maintain service vehicle and equipment.
• Knowledge of electronics as applied to the control of heavy electrically driven equipment

Qualification, Experience and Competencies

• Qualified in relevant trade (Millwright ONLY),
• Wireman’s licence (Optional HT) Certificate
• 3 years technical experience on Electrical drive truck.
• Applicable product knowledge
• Drivers licence – Code B
• Good physical health. And Self-motivated and driven
• Business development skills and knowledge.
• Good Computer skills to do machine diagnostics and fault finding.
• Good Reporting and Fault-finding Skills.
• Able to work Shift and Day shift and Must be proactive and diligent
• Must be flexible and dynamic in his/her approach for change.

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Key Output

• Quickly and efficiently diagnose machine systems and carry out repairs, services and maintenance on Earthmoving Equipment on customer sites or at BWE site.
• Compile accurate customer machine analysis and reports including Machine Inspection Reports
• (MIR’s) and Technical Analysis Reports (TA’s)
• Maintain professional image when representing BWE
• Perform planned and breakdown repairs, services and maintenance on Earthmoving Equipment and components to supplier standards and customer requirements

Qualification, Experience and Competencies

• Qualified in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) NQF 3
• Machine specific technical knowledge and skills
• Sound interpersonal and communication skills
• Basic technical report writing
• Basic business and financial understanding
• Some Computer Literacy (SIS, STW & ET) knowledge
• Basic trouble shooting and problem-solving skills
• Applicable product knowledge
• Driver’s licence – Code B
• Understanding of supplier warranty systems, policies & procedures

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Key Output

• Correctly identify the needs of the customer.
• Process parts orders and backorders efficiently and effectively
• Provide feedback and status updates to the customer.
• Actively sell parts to customers – Tele Sales and pick up on leads to a potential sale
• Liaise with customers to generate quotes and follow with reason for rejections to be analysed.
• Follow up on all parts outstanding and provide/communicate progress to the customer, daily.
• Create credit returns in line with the credit return policy.
• Maintain all back orders and sales linked to outstanding purchase orders.
• Handling of Cash Sales / Credit Card Sales
• Relate to all SAP and CRM transactions / Internal and External customers.

Qualification, Experience and Competencies

• Minimum Requirements: Grade 12.
• Relationship building skills.
• Very good business communication and interpersonal skills, Attention to Detail
• Ability to process orders accurately and timeously.
• Ability to sell the value, Make use of reference material.
• Passion for the brand, Ability to diffuse difficult situations effectively. Ability to provide options.
• Mechanical understanding, IMM qualification would be a recommendation.
• Basic business and financial acumen,Valid Driver’s License
• Performing After hours / Stand By duties.
• BWE SAP SD Knowledge and Experience

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Key Output

• Installations, maintenance and provide support to technology products for both internal and external customers.
• Installation and commission of Mine Start Suite of solutions (fleet, Terrain, DSS, PA, Command and health solutions).
• Maintain on board systems /hardware/software and ensure availability / running of all technology products installed on clients machinery.
• Report writing and verbal feedback to clients and superiors upon completion of jobs.
• Full understanding of OSI model (TCP/IP) and good hand skills

Qualification, Experience and Competencies

• Grade 12
• Diploma in Electrical /Instruments or Radio Systems or equivalent
• At least 3 years’ experience with engineering cross discipline.
• Attention to detail, Computer literacy.
• Problem solving, Analytical ability.
• Verbal and written communication.
• Attention to detail, Trouble shooting, Safety.
• Knowledge of Diesel fuel systems.
• Understanding of OSI model (TCP/IP) and good hand skills.
• Sound technical cross discipline skills.
• Methodical, Accuracy and
• Safety awareness.