Dietician - Client Success Manager (4 Month Contract) at Best10

Job Description

Why We are hiring:

Since launching Best10 in 2019, we have seen unprecedented growth in a short space of time. It’s more clear than ever - the fitness industry is booming, and we want to be at the forefront. To do this we need to curate a strong team of people to join us in this next exciting phase. You will work with some of the best minds in fitness and nutrition, and because we are a start-up there will be opportunities everywhere and moments to reinvent - all while seeing your work create impactful and rewarding results.

About the Role:

This role is the central cog of our machine, and success will be measured in the offering of consistent and authentic communication and support to all clients. The achievements of our clients and coaches after each programme will be heavily influenced by the involvement, commitment, and know-how of the CSM.

As a CSM you will interact with a great number of clients virtually. There’s a certain flow to this role, starting with the client information that needs to be captured, followed by the setting up of a series of important comms through channels like Whatsapp, Email, and Video. The comms are about so much more than simply sending a text. Here you will inspire, educate, inform, assist, and manage each and every client as if they were your one and only. You’ll send welcome messages, manage and schedule sessions, compile and check nutritional and workout info, and ensure that our clients are on track and following their Best10 plan correctly and effectively through daily communication. Attention to detail is imperative as in order to build genuine, authentic relationships with clients, personal details mentioned by a client - a new job, a new baby, a new house - will need to be captured and authentically weaved into interactions with them.

Qualifications

• Bachelor of Science in Dietetics
• Registered with the HPCSA
• Experience/courses in behaviour change using technology as a medium is advantageous.
• Experience/courses in the overweight, obese, pre-diabetic, and/or diabetic population(s) is advantageous.
• Experience/ courses in anything fitness related is advantageous

Additional Information

About the contract role:
This is a 4 month contract with the intention to make it a permanent role

What we value:

• Exceptional people, organizational, administrative and time management skills
• Extremely personable
• A passion for health and fitness and helping people
• Performs well under pressure
• Independent thinker
• Ability to communicate clearly
• Outstanding customer empathy 
• Fitness

What we offer: 

• Competitive Salary and fitness benefits
• Flexible work environment - we have an office but encourage you to take the time and work from home when you need to.