Digital Capability Trainer at Core Group

Role Overview

• We are looking for a Digital Capability Trainer to build and deliver a structured training programme that helps people work more effectively using Microsoft 365 on Apple devices, the wider Apple ecosystem, and modern AI tools.
• This role is about practical capability. We already provide powerful hardware and software.
• The opportunity is to ensure people know how to use them properly in real business conditions and to build stronger confidence, consistency, and day to day productivity across teams.
• The successful candidate will design content, deliver training, run workshops, and provide one to one coaching that improves how individuals manage their time, communication, collaboration, and outputs.
• The focus is not on teaching features in isolation. The focus is on helping people work better.

Key Responsibilities:
Programme Development

• Design and continuously improve a structured digital capability programme with an emphasis on
• Microsoft 365 capability development, aligned to Apple device usage and the wider digital capability strategy.
• Develop practical course content, workshop material, exercises, job aids, facilitator guides, and digital learning assets.
• Create content suitable for both internal staff and external customers, with a strong focus on practical workflows and everyday use cases.
• Ensure content reflects real world working habits rather than theoretical examples.

Training Delivery

• Deliver instructor led sessions across internal departments and, where required, to external audiences.
• Facilitate half day and full day workshops, webinars, and short format sessions.
• Provide one to one side by side coaching to individuals and teams.
• Adapt delivery style to different levels of capability and confidence.
• Engage both technical and non technical audiences effectively.

Core Training Areas:
Primary: Microsoft 365 on Apple devices

• Deliver training across Outlook, Teams, Word, PowerPoint, Excel, OneDrive, SharePoint, Planner, and To Do at beginner to intermediate level, specifically on Apple products.
• Training should focus on real workflows and day to day productivity, not just application features.
• This role requires someone who can build user confidence and practical capability across the
• Microsoft suite, but it is not intended to be an advanced Excel specialist position.

Secondary: Apple platform workflows

• Teach efficient use of macOS, iPadOS, and iOS in professional environments.
• Cover topics such as multitasking, window management, file and information organisation, continuity features, and Apple native apps such as Notes, Reminders, Freeform, Pages, Numbers, and Keynote where appropriate.

Secondary: Work coordination and automation systems

• Teach how email, calendar, tasks, meetings, and collaboration tools operate as a single connected system rather than isolated applications.
• Introduce lightweight automation including rules, templates, shortcuts, and repeatable workflows that reduce manual effort and improve consistency.

Secondary: Responsible AI

• Support practical use of AI tools for drafting, summarising, planning, refining, and idea development.
• Provide clear guidance on verification, human judgement, and data sensitivity in business contexts.

Experience and Skills Required

• Strong hands on experience using macOS in business environments is essential. Familiarity with iPadOS and iOS is also important.
• Solid working knowledge of Microsoft 365 in professional settings, with the confidence to train users from beginner to intermediate level across the core apps.
• Practical experience using AI tools in a work context.
• Proven experience delivering adult training or facilitation.
• Ability to design learning material from scratch.
• Strong communication skills, both written and verbal.
• Confident facilitating groups and working one to one.
• Comfortable operating independently and managing delivery schedules.

Desirable

• Experience in corporate training, enablement, or learning and development.
• Some experience in using Google Workspace or converting Google workspace workflows into 365.
• Experience supporting digital transformation or platform migrations.
• Familiarity with LMS platforms or digital course development.
• Understanding of Apple ecosystem integration within Microsoft environments.

Personal Attributes

• Practical and grounded.
• Comfortable in front of a room.
• Able to simplify without oversimplifying.
• Focused on outcomes and behaviour change.
• Curious about improving how people work.