Vacant Positions at Core Group

About the Role

• As an iPro Sales Consultant, you will represent the Apple brand within a larger retail environment. You’ll proactively engage customers, demonstrate the latest Apple products and services, and deliver world-class customer experiences while driving sales performance.
• You will be responsible for creating excitement around Apple technology and ensuring every customer interaction reflects the premium Apple standard.

Key Responsibilities

• Proactively approach and engage customers in-store
• Demonstrate and sell Apple products and services
• Identify customer needs and recommend suitable solutions
• Achieve and exceed individual sales targets
• Maintain high visual merchandising and brand standards
• Collaborate with internal teams and retail partners
• Ensure accurate stock handling and operational compliance

Minimum Requirements

• Matric (Grade 12)
• 1+ year customer-facing retail sales experience (electronics experience advantageous)
• Proven ability to achieve and exceed sales targets
• Strong communication and interpersonal skills
• Passion for technology and the Apple ecosystem
• Ability to work retail hours, including weekends
• Reliable transport

Competencies

• Target-driven and performance-focused
• Customer-centric mindset
• Energetic and confident communicator
• Strong team player
• Adaptable in a fast-paced retail environment
• Committed to continuous learning and growth

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Role Overview

• We are looking for a Digital Capability Trainer to build and deliver a structured training programme that helps people work more effectively using Microsoft 365 on Apple devices, the wider Apple ecosystem, and modern AI tools.
• This role is about practical capability. We already provide powerful hardware and software.
• The opportunity is to ensure people know how to use them properly in real business conditions and to build stronger confidence, consistency, and day to day productivity across teams.
• The successful candidate will design content, deliver training, run workshops, and provide one to one coaching that improves how individuals manage their time, communication, collaboration, and outputs.
• The focus is not on teaching features in isolation. The focus is on helping people work better.

Key Responsibilities:
Programme Development

• Design and continuously improve a structured digital capability programme with an emphasis on
• Microsoft 365 capability development, aligned to Apple device usage and the wider digital capability strategy.
• Develop practical course content, workshop material, exercises, job aids, facilitator guides, and digital learning assets.
• Create content suitable for both internal staff and external customers, with a strong focus on practical workflows and everyday use cases.
• Ensure content reflects real world working habits rather than theoretical examples.

Training Delivery

• Deliver instructor led sessions across internal departments and, where required, to external audiences.
• Facilitate half day and full day workshops, webinars, and short format sessions.
• Provide one to one side by side coaching to individuals and teams.
• Adapt delivery style to different levels of capability and confidence.
• Engage both technical and non technical audiences effectively.

Core Training Areas:
Primary: Microsoft 365 on Apple devices

• Deliver training across Outlook, Teams, Word, PowerPoint, Excel, OneDrive, SharePoint, Planner, and To Do at beginner to intermediate level, specifically on Apple products.
• Training should focus on real workflows and day to day productivity, not just application features.
• This role requires someone who can build user confidence and practical capability across the
• Microsoft suite, but it is not intended to be an advanced Excel specialist position.

Secondary: Apple platform workflows

• Teach efficient use of macOS, iPadOS, and iOS in professional environments.
• Cover topics such as multitasking, window management, file and information organisation, continuity features, and Apple native apps such as Notes, Reminders, Freeform, Pages, Numbers, and Keynote where appropriate.

Secondary: Work coordination and automation systems

• Teach how email, calendar, tasks, meetings, and collaboration tools operate as a single connected system rather than isolated applications.
• Introduce lightweight automation including rules, templates, shortcuts, and repeatable workflows that reduce manual effort and improve consistency.

Secondary: Responsible AI

• Support practical use of AI tools for drafting, summarising, planning, refining, and idea development.
• Provide clear guidance on verification, human judgement, and data sensitivity in business contexts.

Experience and Skills Required

• Strong hands on experience using macOS in business environments is essential. Familiarity with iPadOS and iOS is also important.
• Solid working knowledge of Microsoft 365 in professional settings, with the confidence to train users from beginner to intermediate level across the core apps.
• Practical experience using AI tools in a work context.
• Proven experience delivering adult training or facilitation.
• Ability to design learning material from scratch.
• Strong communication skills, both written and verbal.
• Confident facilitating groups and working one to one.
• Comfortable operating independently and managing delivery schedules.

Desirable

• Experience in corporate training, enablement, or learning and development.
• Some experience in using Google Workspace or converting Google workspace workflows into 365.
• Experience supporting digital transformation or platform migrations.
• Familiarity with LMS platforms or digital course development.
• Understanding of Apple ecosystem integration within Microsoft environments.

Personal Attributes

• Practical and grounded.
• Comfortable in front of a room.
• Able to simplify without oversimplifying.
• Focused on outcomes and behaviour change.
• Curious about improving how people work.

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About the Role

• We are seeking a Dispatch Supervisor to oversee and coordinate daily dispatch operations within a fast-paced warehouse environment. This role is responsible for ensuring that all orders are accurately picked, packed, and dispatched within agreed timelines, while maintaining high standards of customer service, operational efficiency, and compliance.
• The successful candidate will supervise dispatch staff, manage workflow and productivity, and ensure adherence to service level agreements, safety standards, and company procedures.

Key Responsibilities

Dispatch & Operational Management

• Oversee and coordinate daily dispatch activities to ensure required volumes are achieved within agreed timelines
• Ensure all orders are picked, packed, and dispatched accurately and timeously
• Maintain a minimum of 99% dispatch accuracy with zero damage tolerance
• Ensure availability of required packing materials and production stationery
• Act as key-holder, responsible for opening and securing the warehouse as per schedule

Customer Service

• Resolve escalated internal and external customer queries efficiently
• Ensure all customer queries are addressed within 24 hours
• Maintain high levels of customer service and satisfaction

SLA & Compliance Management

• Ensure all dispatch activities comply with current SLAs and relevant legislation (including DG requirements)
• Monitor operational performance and address any deviations proactively
• Ensure daily dispatch volume targets are achieved in line with operational requirements
• Ensure compliance with Dangerous Goods (DG) handling and dispatch regulations where applicable

Inventory & Risk Control

• Minimise stock losses through effective controls and processes
• Conduct and manage stock takes and cycle counts
• Investigate and resolve discrepancies

Housekeeping, Health & Safety

• Maintain a safe, clean, and organised working environment
• Ensure full compliance with OHASA standards
• Promote and enforce safe working practices within the team

Supervision & People Management

• Supervise and manage warehouse assistants and dispatch staff
• Ensure all team members are trained and competent in their roles
• Conduct performance reviews and manage staff performance
• Manage overtime in line with budget and operational requirements

Administration & Reporting

• Ensure all dispatch documentation is accurate and completed correctly
• Maintain proper records for audit and compliance purposes
• Provide updates to management on operational performance and issues
• Ensure availability and control of production stationery

Qualifications

• Matric (Grade 12)

Experience Required

• Minimum 2 years’ supervisory experience within a warehouse or dispatch environment
• Proven experience managing operational workflows and team performance

Technical Skills

• Warehouse and dispatch operations
• Inventory control and stock management
• SLA adherence and operational tracking
• Understanding of health & safety (OHASA) requirements

Soft Skills and Competencies

• Strong problem-solving ability
• High attention to detail and accuracy
• Effective communication skills
• Strong leadership and team management capability
• Operational efficiency and execution
• Accountability and ownership
• Customer service orientation
• Risk awareness and control
• Team leadership and development