Digital Forensic Specialist at Blue Label Telecoms

Job Purpose 

Provides investigative functions to the business. Supports fraud prevention, detention and remediation.

Key Performance Areas

Digital Investigations

• Perform investigations in line with defined methodology
• Collect, review/analyse data to determine events

Horizon Scanning

• Maintain deep understanding of current technology, fraud management, forensic methodologies and future trends through ongoing education, conference attendance and industry press

Faults Diagnosis and Correction

• Provide fault isolation in controls and resolution for complex challenges to limit and address fraud promptly

Documentation and Back up

• Create and maintain technical and/or user documentation to a high standard and back up files to ensure instant recovery if problems occur.

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards 
• Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate

Procedure Development & Implementation

• Design, review and maintain Fraud Risk related policies, processes and methodologies

Evidence/Data Collection & Analysis

• Collate and analyze data using pre-set tools, methods and formats. Involves working independently

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential
• Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

Tasks 

• Lead and coordinate investigations
• Proactive reviews of the environment to prevent incidents and provide recommendations

Competencies / Behaviour

Data Collection and analysis

• Acts as the organizational authority and established expert on analyzing data trends for use in reports to help guide decision making

Remediation

• Monitor and track recommended remedial actions
• Recovers regulatory actions, criminal actions and recoveries

Computer skills

• Acts as the organization's authority and established expert on understanding and using forensic tools and software

Action Planning

• Applies expertise to act as the organizational authority on developing appropriate plans or performing necessary actions based on recommendations and requirements

Planning and Organizing

• Uses expertise to act as organizational authority on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives

Policy and Regulation

• Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise.

Data Management

• Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives

Network/IT security

• Works without supervision and provides technical guidance when required on maintaining the security, integrity, compliance and continuity of IT systems and services

IT Data Management

• Works without supervision and provides technical guidance when required on managing information throughout its lifecycle by designing and executing appropriate architectures, policies and practices

Application Development

• Works without supervision and provides technical guidance when required on developing software using programming languages

Learning and Talent Development

• Works without supervision and provides technical guidance when required on motivating all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to help the organization reach its goals

Compliance

• Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations

Assessment

• Applies expertise to act as the organizational authority on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations

Verbal Communication

• Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies

Report writing

• Uses expertise to acts as the organizational authority on reviewing and creating relevant, lucid and effective reports

Policy and procedures

• Uses expertise to act as the organizational authority on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives

Numerical Skills

• Uses an understanding of numerical concepts to perform mathematical operations such as report analysis without supervision and provides technical guidance when required

Rebuilding artifacts

• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required

Behavioural attributes

Ensures accountability

• Holds self and others accountable to meet commitments. For example, fosters a sense of accountability among leaders and across the organization, personally takes a strong role in ensuring commitments are met
• Reviews and integrates management information, course correcting, as required

Manages complexity

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, sees the systematic elements of issues' the major connections, linkages, and interdependencies
• Ensures the organization has reliable ways to gather needed information

Tech savvy

• Anticipates and adopts innovations in business-building digital and technology applications. For example, monitors developments in technology and formulates ways to capitalize on and respond to emerging trends, threats, and opportunities
• Is a strong advocate for technological advancement

Optimizes work processes

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, motivates people to produce highestquality outcomes and pursue continuous improvement
• Sees that problems are well examined and improvements are integrated into all relevant work processes

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives. For example, enhances and improves collaboration among coworkers and with external partners
• Solicits ideas from diverse colleagues, leaves space in conversation for them; gives credit well and generously

Plans and aligns

• Plans and prioritizes work to meet commitments aligned with organizational goals. For example, takes steps to coordinate and align plans across workgroups; supports strategic objectives with aggressive yet realistic time frames; shares some critical objectives to help with prioritizing and planning

Communicates effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, has a strong, compelling impact on people at all levels, discusses major initiatives in a way that builds interest and commitment
• Creates a culture of ongoing constructive dialogue

Decision quality

• Makes good and timely decisions that keep the organization moving forward. For example, coaches leaders to push decision making down to the most appropriate level; challenges those who retain too much authority
• Pushes for the use of sound logic and data when making organization-wide decisions

Courage

• Steps up to address difficult issues, saying what needs to be said. For example, takes immediate control in high-stakes situations, crises, or conditions of uncertainty and acts decisively to address the situation
• Doesn't tolerate behaviors that undermine the organization's core principles

Nimble learning

• Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, relishes new or unusual problems; seeks others' input and experiments with own ideas
• Easily learns the essence of difficult issues and concepts
• Investigates and discusses own mistakes to learn from them

Independence contributes independently and exceeds these expectations:

• Contributes Assumes responsibility for definable projects
• Relies less on supervision; works independently and produces significant results
• Increases technical expertise and ability
• Develops credibility and reputation
• Builds a strong internal network of relationships

Balances stakeholders

• Anticipates and balances the needs of multiple stakeholders. For example, shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders
• Engages effectively with multiple stakeholders and responds with well-balanced, win-win solutions

Experience

General Experience

• Knowledge of commercial crime investigations
• Experience with Forensic Tools
• Experience with collecting and analysing data/evidence (5 years)
• Sound understanding of organised crime and syndicates
• Knowledge of laws relating to criminal procedure and evidence

Managerial Experience

• Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Over 3 years to 6 years)

Minimum qualifications

• Matric
• University (First degree)
• Deep understanding of current Forensic methodologies and trends.