We are specialists in prepaid products and the electronic distribution of virtual merchandise. We combine technical innovation with entrepreneurial flair to bring products and services associated with the developed world directly to the doorsteps of people who may be geographically and economically isolated from the mainstream. By so doing, we create jobs...
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Job Purpose
Provides investigative functions to the business. Supports fraud prevention, detention and remediation.
Key Performance Areas
Digital Investigations
- Perform investigations in line with defined methodology
- Collect, review/analyse data to determine events
Horizon Scanning
- Maintain deep understanding of current technology, fraud management, forensic methodologies and future trends through ongoing education, conference attendance and industry press
Faults Diagnosis and Correction
- Provide fault isolation in controls and resolution for complex challenges to limit and address fraud promptly
Documentation and Back up
- Create and maintain technical and/or user documentation to a high standard and back up files to ensure instant recovery if problems occur.
Operational Compliance
- Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards
- Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate
Procedure Development & Implementation
- Design, review and maintain Fraud Risk related policies, processes and methodologies
Evidence/Data Collection & Analysis
- Collate and analyze data using pre-set tools, methods and formats. Involves working independently
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential
- Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
Tasks
- Lead and coordinate investigations
- Proactive reviews of the environment to prevent incidents and provide recommendations
Competencies / Behaviour
Data Collection and analysis
- Acts as the organizational authority and established expert on analyzing data trends for use in reports to help guide decision making
Remediation
- Monitor and track recommended remedial actions
- Recovers regulatory actions, criminal actions and recoveries
Computer skills
- Acts as the organization's authority and established expert on understanding and using forensic tools and software
Action Planning
- Applies expertise to act as the organizational authority on developing appropriate plans or performing necessary actions based on recommendations and requirements
Planning and Organizing
- Uses expertise to act as organizational authority on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives
Policy and Regulation
- Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise.
Data Management
- Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives
Network/IT security
- Works without supervision and provides technical guidance when required on maintaining the security, integrity, compliance and continuity of IT systems and services
IT Data Management
- Works without supervision and provides technical guidance when required on managing information throughout its lifecycle by designing and executing appropriate architectures, policies and practices
Application Development
- Works without supervision and provides technical guidance when required on developing software using programming languages
Learning and Talent Development
- Works without supervision and provides technical guidance when required on motivating all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to help the organization reach its goals
Compliance
- Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations
Assessment
- Applies expertise to act as the organizational authority on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations
Verbal Communication
- Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies
Report writing
- Uses expertise to acts as the organizational authority on reviewing and creating relevant, lucid and effective reports
Policy and procedures
- Uses expertise to act as the organizational authority on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives
Numerical Skills
- Uses an understanding of numerical concepts to perform mathematical operations such as report analysis without supervision and provides technical guidance when required
Rebuilding artifacts
- Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required
Behavioural attributes
Ensures accountability
- Holds self and others accountable to meet commitments. For example, fosters a sense of accountability among leaders and across the organization, personally takes a strong role in ensuring commitments are met
- Reviews and integrates management information, course correcting, as required
Manages complexity
- Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, sees the systematic elements of issues' the major connections, linkages, and interdependencies
- Ensures the organization has reliable ways to gather needed information
Tech savvy
- Anticipates and adopts innovations in business-building digital and technology applications. For example, monitors developments in technology and formulates ways to capitalize on and respond to emerging trends, threats, and opportunities
- Is a strong advocate for technological advancement
Optimizes work processes
- Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, motivates people to produce highestquality outcomes and pursue continuous improvement
- Sees that problems are well examined and improvements are integrated into all relevant work processes
Collaborates
- Builds partnerships and works collaboratively with others to meet shared objectives. For example, enhances and improves collaboration among coworkers and with external partners
- Solicits ideas from diverse colleagues, leaves space in conversation for them; gives credit well and generously
Plans and aligns
- Plans and prioritizes work to meet commitments aligned with organizational goals. For example, takes steps to coordinate and align plans across workgroups; supports strategic objectives with aggressive yet realistic time frames; shares some critical objectives to help with prioritizing and planning
Communicates effectively
- Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, has a strong, compelling impact on people at all levels, discusses major initiatives in a way that builds interest and commitment
- Creates a culture of ongoing constructive dialogue
Decision quality
- Makes good and timely decisions that keep the organization moving forward. For example, coaches leaders to push decision making down to the most appropriate level; challenges those who retain too much authority
- Pushes for the use of sound logic and data when making organization-wide decisions
Courage
- Steps up to address difficult issues, saying what needs to be said. For example, takes immediate control in high-stakes situations, crises, or conditions of uncertainty and acts decisively to address the situation
- Doesn't tolerate behaviors that undermine the organization's core principles
Nimble learning
- Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, relishes new or unusual problems; seeks others' input and experiments with own ideas
- Easily learns the essence of difficult issues and concepts
- Investigates and discusses own mistakes to learn from them
Independence contributes independently and exceeds these expectations:
- Contributes Assumes responsibility for definable projects
- Relies less on supervision; works independently and produces significant results
- Increases technical expertise and ability
- Develops credibility and reputation
- Builds a strong internal network of relationships
Balances stakeholders
- Anticipates and balances the needs of multiple stakeholders. For example, shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders
- Engages effectively with multiple stakeholders and responds with well-balanced, win-win solutions
Experience
General Experience
- Knowledge of commercial crime investigations
- Experience with Forensic Tools
- Experience with collecting and analysing data/evidence (5 years)
- Sound understanding of organised crime and syndicates
- Knowledge of laws relating to criminal procedure and evidence
Managerial Experience
- Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Over 3 years to 6 years)
Minimum qualifications
- Matric
- University (First degree)
- Deep understanding of current Forensic methodologies and trends.
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Job Purpose
To create and maintain BI Solutions that turn data into knowledge. In this role, you should have a background in data and business analysis. You should be analytical and an excellent communicator. If you also have a business acumen and problem-solving aptitude, we’d like to meet you. Ultimately, you will enhance our business intelligence system to help us make better decisions
Key Performance Areas
Application Software Development
- Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement
- Develop new routine applications to meet customer requirements
Testing IT Performance
- Design and perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues
Applications Software Maintenance
- Monitor, identify, and correct more complex software defects to maintain fully functioning applications software
Application Software Roadmap
- Maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements
Information Security
- Implement and provide input on the design of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems
Documentation and Back up
- Create and maintain technical and/or user documentation to a high standard and back up files to ensure instant recovery if problems occur
Horizon Scanning
- Maintain understanding of current technology, database management, and/or programming practices through ongoing education, conference attendance, and industry press
Operational Compliance
- Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential
- Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
Data Management
- Translate business needs to technical specifications
- Design, build and deploy BI solutions
- Maintain and support data analytics platforms
- Create tools to store data
- Conduct testing and troubleshooting
- Evaluate and improve existing BI systems
- Collaborate with teams to integrate systems
- Develop and execute database queries and conduct analyses
- Create visualizations and reports for requested projects
- Develop and update technical documentation
Tasks
- Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance
- Analyze user needs and software requirements to determine feasibility of design within time and cost constraints
- Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces
- Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
- Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
- Develop and direct software system testing and validation procedures, programming, and documentation
- Consult with customers about software system design and maintenance
- Supervise the work of programmers, technologists and technicians and other engineering and scientific personnel
- Determine system performance standards
- Analyze information to determine, recommend, and plan computer specifications and layouts, and peripheral equipment modifications
- Coordinate software system installation and monitor equipment functioning to ensure specifications are met
- Obtain and evaluate information on factors such as reporting formats required, costs, and security needs to determine hardware configuration
- Train users to use new or modified equipment
- Specify power supply requirements and configuration
- Recommend purchase of equipment to control dust, temperature, and humidity in area of system installation
Tools
Integrated circuit testers
- In circuit emulators ICE; Logic analyzers
Flash memory storage card
Computer servers
- Application servers; Computer servers
Personal digital assistant PDAs or organizers
- Personal digital assistants PDA
Experience
General Experience
- Experience enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years)
Managerial Experience
- Experience of general supervision of more junior colleagues (7 to 12 months)
Competencies / Behaviour
Assessment
- Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations
Action Planning
- Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements
Data Collection and analysis
- Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making
IT Testing
- Works without supervision and provides technical guidance when required on ensuring that IT applications meet required specifications by designing, executing and reporting on tests of systems and services
IT support
- Works without supervision and provides technical guidance when required on monitoring, diagnosing and fixing technological problems
Application Development
- Works without supervision and provides technical guidance when required on developing software using programming languages
Planning and Organizing
- Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives
Computer skills
- Proven experience as a BI Developer as well as Qlikview/Sence developer front end as well as loaders
- Industry experience is preferred
- Background in data warehouse design and data mining
- In-depth understanding of database management systems, online analytical
- processing (OLAP) and ETL (Extract, transform, load) framework, and Analytical tools QlikView or QlikSense.
- Familiarity with BI technologies PowerBI
- Knowledge of SQL queries, SQL Server Reporting Services(SSRS), SQL Server
- Integration Services (SSIS) and SQL Server Analysis Server (SSAS)
- Proven abilities to take initiative and be innovative
- Analytical mind with a problem-solving aptitude
- Qlikview/sense; etl; powerBI; sql
Behavioural attributes
Ensures accountability
- Holds self and others accountable to meet commitments. For example, measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback
- Adheres to, and enforces, goals, policies, and procedures
Manages complexity
- Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods well
Tech savvy
- Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
Plans and aligns
- Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames
- Aligns own work with relevant workgroups
- Takes some steps to reduce bottlenecks and speed up the work
Cultivates innovation
- Creates new and better ways for the organization to be successful. For example, demonstrates openness to new ideas and ways of looking at things; suggests new and useful ideas or solutions
- Learns innovative methods, tools, and technology and applies them to work tasks
Persuades
- Uses compelling arguments to gain the support and commitment of others. For example, states ideas with confidence, conviction, and good rationale, capturing others' attention
- Connects own viewpoint to others' priorities and needs; seeks input to learn how to best influence colleagues and stakeholders
Decision quality
- Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues
- Integrates various inputs, decision criteria, and trade-offs to make effective decisions
- Typically makes good independent decisions
Qualification
- Matric
- University (First degree)
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