Digital Product Manager at Absa

Job Summary

• Join an energetic team, passionate about Digital channels, Innovation and emerging technology in banking.

Job Description
This role provides a unique opportunity to combine Deep Client & Colleague Insights with Emerging technology to drive delivery and execute on our digital strategy for Online Frameworks. Frameworks are a key enabler in our CIB strategy to build a winning Corporate bank, by providing Pan-Africa platforms where clients can access their CIB services.
This is achieved through close collaboration with Clients, Product, Infrastructure, Operations, Tech, and Design teams to co-create solutions. This role will be responsible for planning and execution of business objectives alongside the tech team throughout the business development lifecycle in accordance with Scaled Agile methodology and will be the key interlock between Business and Technology.

This role is perfect for a person with a pioneering mindset, who thrives in a fast-paced environment, enjoys finding ways to deal with a high degree of complexity, and is energised by the possibility of how digital can transform the client & colleague experience in banking.

• Execute the strategic roadmap for Online Frameworks in partnership with client, product and technology.
• Manage and Track Dependencies within the development team as well as external dependencies from other teams and deliverables.
• Portfolio management: Plan and manage ongoing channel investment and activity in-line with defined portfolio balance required. Include capacity and capability planning and development
• Demand Planning: Own and Manage Prioritisation model and decision making based on Economic value
• Build frameworks pipeline of work with JTBD (Jobs to be done) Methodology.
• Validated learning model: Using the validated learning approach to ensure initiatives have clearly defined value propositions, assumptions/hypothesis to be proved through Minimum Lovable Product (MLP).
• Agree Channel group SLA’s with key stakeholders. Set SLA’s with key support teams. Manage and drive ongoing SLA improvements
• Quality of Service (QOS) : Drive consistent improvement of all services quality levels
• Assess Fraud and Operational risks and implement relevant mitigation strategies with a view to consistently reducing organisation and/ or reputational risk

Minimum Education And Experience

• 7-10 years’ experience in the financial services industry
• 2-3 years’ experience in Online Frameworks
• 2-3 years’ experience in managing third-party/outsourced vendors development teams
• Corporate Banking Product experience
• Online Channel and Product Management experience
• Bachelor Honours Degree in Business or Information Technology

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)