We’ve been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow’s opportunities.
Today, we’re a global fintech company incorporating the IG, tastytrade, IG Prime, Spectrum and DailyFX brands, with a presence in 20 countries across five continents ...
Read more about this company
Create client-facing content across a range of channels: Help & Support, Shelf, chatbot conversations, and seasonal & surge messaging
Propose and implement new and innovative ways to surface content to clients proactively and frictionlessly
Help co-ordinate localisation of content across different regions/languages
Help shape the content roadmap for all external client support content
Measure success of client-facing support content performance, specifically around increasing quality digital self-service interactions, as a proportion of overall client service interactions
What you’ll need for this role
Strong knowledge of IGs products, platforms, processes, and systems
Be engaged, proactive, and keen to improve the client experience
Superb written communication skills, and have the ability to adapt content to cater to clients’ needs and experience
Highly data driven, to both prioritise content improvements that deliver the best value towards our goals, and to prove success through measuring increases in digital self-service that are attributable to your content performance
Strong awareness of the best multimedia format to help clients and internal users understand digest our content, such as images, gifs or videos
Exceptional organisational skills, to co-ordinate the different streams of work, and various processes
Ability to multitask and prioritise in accordance with changing business needs
Genuinely and demonstrably champion the client, deliver at pace, lead and inspire, think big and raise the bar.
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