Director, Commercial Operations at Collinson

Purpose of the Job: 

We are seeking a Director of Commercial Operations to support our Chief Commercial Officer (CCO) in executing our commercial objectives and driving organisational effectiveness. This key role will require business acumen and the ability to navigate complex challenges in a fast-paced environment.

You are an energetic individual who loves a challenge, is very comfortable rolling up your sleeves and enjoys opportunities to develop by stepping outside your comfort zone.

Key Responsibilities

Best Practice

• Supporting the CCO to drive commercial best practice and discipline into the business.     

Commercial Execution  

• Working closely with CCO and team to support the seamless execution of goals and initiatives.      

Executive Reporting, Tracking & Scheduling 

• Working closely with CCO to track progress against commercial objectives, maintaining dashboards, our One Page Strategic Plan, and our 120 day plan      
• Provide high-level support, including prioritisation of commitments, handling confidential information with discretion and working with CCO’s EA to ensure top priorities are being given focus in the schedule.  

Communication

• Facilitating effective communication and coordination across the commercial organisation, ensuring clarity and alignment on strategic initiatives, projects, and priorities will be a key part of the role. 

Client Insight 

• Conduct research, data analysis, and gather market intelligence to globally track and maintain client insights.  So that we better understand our clients and their businesses. 

Presentations

• To support the preparation of various commercial presentations.  Preparing and delivering high-quality reports, executive summaries, and pre-briefings for me.  

Cross-Functional Collaboration

• Foster collaboration and strong relationships with key stakeholders across departments, including Sales, Marketing, Business Solutions, Product & Innovation, and Finance, to support the CCO on integrated commercial strategies.

Operational Efficiency

• Identify and drive operational efficiencies within the commercial function, streamlining systems, processes, and improving productivity.

Project Management

• Lead and manage strategic projects and initiatives on behalf of the CCO, overseeing project plans, milestones, and deliverables to ensure timely execution.

Change Management

• Support the CCO in driving organisational change initiatives from time to time, ensuring effective change management processes, and fostering a culture of continuous improvement. 

Who Are We Looking For: 

• Bachelor's degree in Business Administration, Finance, or a related field.
• Some commercial experience, such as a commercial manager, strategy manager, or business operations manager.
• Strong business acumen and strategic thinking, with the ability to align business objectives and execute plans effectively.
• Exceptional interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Demonstrated project management skills, with the ability to lead complex initiatives and deliver results within specified timelines.
• Detail oriented
• Analytical mindset and proficiency in data analysis, with the ability to translate data into actionable insights – understanding that data is not valuable without the “so what?”.
• Strong excel and powerpoint skills. SalesForce familiarity would be an asset.
• High level of integrity, discretion, and professionalism in handling sensitive and confidential information.
• Ability to thrive in a fast-paced, dynamic environment, adapting to changing priorities and managing multiple tasks simultaneously.
• Excellent problem-solving skills, with a proactive and solution-oriented approach to challenges.
• Experience in managing within the challenges of a global business where peers are distributed globally and on any given day the CCO could be anywhere in the world - A comfort with and awareness of time zone complexity.
• Experience in the loyalty, benefits, or customer engagement industry is a plus.