Director: Employee Benefits at Kelly

The key focus of the Director Employee Benefits (COO) is to oversee the management of benefits administration services for the company.

Duties and Responsibilities:

• Development of an effective short, medium and long-term strategy for the programme.
• Oversee the development, delivery and achievement of the business plans and budget for the programme.
• Development of management effectiveness and leadership strategy.
• Oversee the development, implementation and maintenance of relevant policies, standard operating procedures, guidelines and processes, achieving compliance in line with legislation
• Oversee the provision of accurate, current advice regarding benefits administration to all stakeholders.
• Oversee the application of principles of good governance and legislative compliance to the operation of the programme.
• Oversee the analyses of service delivery gaps and challenges, define service delivery operational measures and targets, and implement remedial action strategies.
• Oversee quality of service provided to internal and external customers/clients/stakeholders and organised groups to improve overall the programme’s performance.
• Oversee the identification of risks and mitigation thereof.
• Oversee the analysis of trends and forecasting.
• Develop report, media statements and briefings for Parliament, Board, and other relevant stakeholders
• Direct the management of all client contact
• Ensure effective client outreach
• Oversee the development and management of staff within the programme.
• Implement and maintain a relevant management approach to support effective business results within the programme.
• Develop and sustain a culture of high performance, professionalism and integrity to support overall quality of service delivery.
• Oversee control of budgeting and expenditure process in-line with strategic objectives and relevant legislation.
• Ensure the effective utilization of all other resources (including IS, Assets, Infrastructure, etc.) within the programme.

Desired Experience & Qualification

• A relevant B Degree/ B Tech qualification (NQF 7) coupled with a post-graduate qualification         (NQF 8) as recognized by SAQA in Management/Economics/Finance/Operational     Management/Customer Service or related field.
• At least 8 to 10 years Operational Management experience at a Senior Management level 
• Proven track record as a Programme Head/Business Head
• Experience in Financial Services, especially Employee Benefits, Pension Fund and Retirement Benefits Administration will be a distinct advantage
• Knowledge of Benefits administration
• Knowledge of Customer relationship management (channel management)
• Knowledge of relevant legislative requirements and policies and procedures
• Benefits Administration Industry knowledge
• Knowledge of Pension Fund Regulations and Rules
• Financial Management including budgeting and forecasting
• Knowledge of Compliance Management
• Knowledge of relevant systems
• Strategic capability

Package & Remuneration

• Salary - Market Related