Director, Repairs Operations Region East at Metso Outotec

Summary

• The Product Support Engineer provides a high level of technical support to resolve issues with all types of Repairs for mining and aggregate equipment. Technical support involves trouble shooting, wash/wear/crack evaluation, vibration issues, resolving manufacturing/repair deviations, re-design of replacement components, among others; assists complex Repairs proposals; projects an image of Metso Outotec as a service-oriented company with competent technical support. Position may involve customer meetings and traveling to job sites.

Job Duties And Responsibilities

• Provide the highest technical expertise in the area of trouble-shooting, technical solutions, workshop operations for repair services
• Provide technical support in REP related inquiries or problems
• Participates in technical warranty claims or customer complaint handling.
• Manages Technical Knowledge Management (REP related work instructions, information database, product database, NCR´s, etc.)
• Providing input to Technical Documentation, such as manuals, service workbooks and eCatalogues
• Ensure systematic case handling through workflow/ticketing system according to agreed response and resolution times with adequate resolution information.
• Support Repairs product development activities
• Technical sales support to MA for complex offerings
• Support MA’s to develop work scope and procedures for unique, one-off or highly complex repair cases
• Other duties as assigned.