Disability Claims Assessor at Hollard Insurance

Job Advert Summary    

• An Exciting new opportunity has become available within Hollard Group Risk. We are looking to recruit a Disability Claims Assessor
• The incumbent will be responsible and accountable for assessing, reviewing and managing Capital Disability, Dread Disease and Income Disability claims and any other claims which need a medical assessment component. The person will need to ensure that the standard of decisions taken is equitable and made in accordance with the principles and philosophy of our company. The incumbent will need to ensure that service level agreements are adhered to and that claims are assessed and reviewed to the clients’ satisfaction.

KEY RESPONSIBILITIES:

• To assess claims consistently and to ensure that claims assessment and disability management practice is in line with the market but also in line with the company values
• To liaise with and provide clients with feedback professionally
• To plan return to work programmes for claims needing active management
• To keep records and update systems
• To ensure effective client engagement
• Required Knowledge and Experience    
• Ability to work with various stakeholders
• Integrity
• Patience and tolerance
• Self-management
• Strong role model, able to command respect
• Proactive, capable of identifying and initiating change
• Results and action orientated
• Ability to deal with stressful environment and situations
• Empathy

Educational Requirements    

• Matric
• Postgraduate medically aligned degree is required eg. Occupational therapy / Physiotherapy
• 3-5 years clinical experience /claims assessing experience in Group Risk environment with exposure to Income Disability Claims, Capital Disability and Dread Disease claims
• Insurance related studies

Deadline:21st April,2026