Careers at Hollard Insurance

The role

• As COO, you will own the “how” of Lumkani. You will translate strategy into reality by building robust, repeatable, and scalable operational systems across Finance Operations, Human Capital, and Client Care. This is not a traditional corporate COO role. Lumkani is lean, fast-moving, and impact-driven. You will spend approximately 30% of your time on executive strategy and 70% working side-by-side with teams, building processes, improving systems, and solving complex operational challenges as the business scales. You will work closely with the CEO and Board, playing a central role as Lumkani transitions from a scale-up into a sustainable, profitable market leader.

Why join Lumkani?

• A seat at the table: You will directly shape the future of the business alongside the CEO and Board.
• Work that truly matters: Your operational decisions will have a visible, daily impact on the safety and resilience of South African communities.
• Autonomy and influence: In a lean organisation, good ideas move fast. You will have the authority to implement change.
• A culture of care: You will join a values-driven team that prioritises empathy, inclusion, and excellence.

Required Knowledge and Experience    
Who you are

You are someone who combines head, heart, and hands:

• Mission-driven: You are motivated by work that delivers tangible social impact alongside commercial sustainability.
• An entrepreneurial owner: You think and act like a founder, treating resources, processes, and decisions as if the business were your own.
• A full-stack operator: You are as comfortable interrogating spreadsheets and financial models as you are reviewing contracts, mapping workflows, or improving customer journeys.
• Data-led and analytical: You rely on evidence, trends, and insight rather than gut feel to make decisions.
• A decisive leader: You provide clarity, direction, and calm in complex and evolving environments.
• Tech-forward: You see operations as a technical challenge and enjoy automating, integrating, and optimising systems to remove friction and manual effort.

What you will be responsible for

Strategic leadership and operational scaling

• Partner with the CEO to align strategy, execution, and departmental priorities.
• Lead quarterly Board pack preparation and manage key operational stakeholders, including underwriters and partners.
• Design and embed scalable systems, SOPs, and reporting frameworks that support lean growth and business continuity.

Financial operations and revenue integrity

• Own end-to-end revenue lifecycle management, including premiums, payments, refunds, and bordereaux.
• Design incentive, commission, and bonus structures that support quality growth and retention.
• Support audits, financial controls, and compliance alongside the CEO and finance partners.

Human capital and organisational design

• Evolve the organisational structure as the business scales, identifying capacity gaps and future roles.
• Embed a strong performance culture with clear feedback, accountability, and development.
• Partner with HR to shape competitive benefits, policies, and people practices.

Client care and customer experience

• Own the end-to-end customer journey, from sales through claims and refunds.
• Build data-driven quality assurance and call centre performance frameworks.
• Design frictionless, compliant claims processes that balance rapid relief with fraud controls.

Special projects, risk and compliance

• Lead high-impact operational projects such as CRM migrations, telephony changes, and partner integrations.
• Ensure compliance with South African regulatory frameworks including FAIS, POPIA, FICA, and BCEA.

Educational Requirements    
What we’re looking for

Essential

• Honours degree in Business, Economics, Finance, Industrial Engineering, or a related field.
• At least 8 years’ experience in operations, with 5+ years in a management role.
• High technical literacy, particularly advanced Excel or Google Sheets, workflow automation, and digital collaboration tools.

Advantageous

• A master’s degree in business or related field.
• Experience in financial services, Insurtech, fintech, retail, or tech.
• Exposure to township economies in South Africa.
• Experience with dashboards, CRM systems, telephony platforms, and low-code or AI-enabled automation tools.

Deadline:24th April,2026

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Purpose:

• The Senior Specialist: Data Analytics is responsible for providing data-driven insights and analytics support to the Group Internal Audit team. The role involves analysing multiple data sources to identify trends, anomalies and areas of risk across Hollard, its subsidiaries and key partners. The specialist works closely with audit teams to improve audit efficiency and effectiveness through analytical tools and techniques. The specialist uses approved AI-enabled analytics capabilities to accelerate data preparation, highlight anomalies and strengthen risk targeting, while applying professional judgement and adhering to the Internal Audit methodology. This role also supports the advancement of the analytics capability through defined strategic initiatives.

Key Objectives:

Strategy and Planning:

• Support the Data Analytics Manager in developing the analytics audit/advisory plan.
• Contribute to Internal Audit strategic objectives, including continuous auditing/monitoring and data-driven insights and reporting.

Operational / Technical:

• Develop a thorough understanding of the overarching risk universe, processes and associated internal controls, issues, pertinent regulations and risks associated with the engagement scope.
• Arrange access to approved data sources and securely obtain required data extracts from the business.
• Prepare data analytics audit programs that are aligned to the Risk and Control Matrices of the assigned audits.
• Ensure the quality, completeness and integrity of data used in analytics activities.
• Execute data analytics fieldwork using relevant tools such as ACL, SQL, and Python.
• Develop and maintain data analytics scripts and tests for continuous monitoring purposes.
• Create and maintain a data dictionary (where appropriate) including definitions, lineage and availability.
• Develop sustainable and reusable analytics models, scripts and dashboards to improve audit coverage and the efficiency of Group Internal Audit.
• Apply approved AI-enabled analytics capabilities (e.g., anomaly detection, exception prioritisation and automated summaries) to enhance testing efficiency and risk coverage, and document prompts, assumptions and validation performed.
• Review own working papers for quality and completeness prior to submission for review.
• Document analytics results for discussion with management and validate exceptions for factual accuracy.
• Design dashboards to visualise trends and insights.
• Take accountability for clearing and finalising all review notes and queries.
• Manage stakeholder interaction for allocated areas of responsibility.
• Stay abreast of industry trends and developments in data analytics, audit technologies, and regulatory pronouncements.
• Track progress against audit timelines and proactively communicate anticipated challenges and delays.

Stakeholder Engagement:

• Collaborate with the Group Internal Audit teams to integrate data analytics effectively into the audit lifecycle.
• Build and maintain professional relationships with internal and external stakeholders.
• Working closely with data engineering/BI teams, data stewards, and system owners.
• Communicate analytics results clearly and effectively, including to non-technical audiences.
• Maintain a sound understanding of the business environment, strategies, challenges, risks, and emerging industry trends.

Financial Management:

• Adhere to the budgets, timelines, scope and cost constraints for allocated work.

Human Resources:

• Complete required training as agreed in Individual Development Programme.
• Take ownership of personal performance and career development.
• Live the Hollard Way and contribute positively to team culture and initiatives.
• Contribute to the social committee and attend social activities.

Required Knowledge and Experience    
Required Experience:

• Minimum of 5 years data analytics experience, preferably within internal audit or financial services.
• Proven Python capability for data analysis, automation and responsible use of AI-enabled features.
• Experience with data visualisation tools (e.g., Power BI, Tableau, QuickSight).

Knowledge 

• Financial services knowledge and/or experience, with insurance industry experience preferred.
• Good understanding of machine learning algorithms and techniques.
• Knowledge of the business environment and value-chain.
• Understanding of internal audit standards, methodology and best practice.
• Basic knowledge of data governance principles and frameworks (e.g. DAMA).
• Advanced understanding of database structures.
• Advanced practical knowledge of data mining, data analysis and visualisation techniques.
• Basic understanding of system architecture and data flows.
• Foundational understanding of AI enabled analytics and automation concepts, including limitations, bias awareness and appropriate validation within an audit context.

Skills

• Proficiency in data analytics tools (e.g., ACL, SQL, SAS, IDEA, Python, R) and working knowledge of at least one data visualisation tool (e.g., QuickSight, Power BI). Experience with ACL is an advantage.
• Strong scripting capability to develop and maintain repeatable analytics tests.
• Ability to translate complex analytical results into clear, actionable insights for non-technical audiences.
• Ability to use approved AI assistants to accelerate routine analytics tasks, such as query drafting and documentation, and to independently validate outputs before relying on them as audit evidence.
• Strong planning and time-management skills.
• Effective written and verbal communication skills.
• Strong analytical and problem-solving ability.
• High attention to detail and commitment to quality.
• Proven track record of high performance in previous roles.
• Ability to work independently and collaboratively within a team environment.

Educational Requirements    

Required Qualifications 

• Relevant degree/diploma in information technology, data science, statistics, mathematics, engineering or auditing.
• One or more of the following (or related) data/IT related certifications:
• ACL (or equivalent) certification.
• SQL certification; and
• Python certification (or demonstrable proficiency).
• Not essential, but beneficial qualifications
• Microsoft Power BI related certifications
• Google or IBM Data Analytics Professional

QuickSight certifications

• Certified Information Systems Auditor (CISA)
• Certified Internal Auditor (CIA) / Professional Internal Auditor (PIA)

Deadline:27th April,2026

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Job Advert Summary    

• An Exciting new opportunity has become available within Hollard Group Risk. We are looking to recruit a Disability Claims Assessor
• The incumbent will be responsible and accountable for assessing, reviewing and managing Capital Disability, Dread Disease and Income Disability claims and any other claims which need a medical assessment component. The person will need to ensure that the standard of decisions taken is equitable and made in accordance with the principles and philosophy of our company. The incumbent will need to ensure that service level agreements are adhered to and that claims are assessed and reviewed to the clients’ satisfaction.

KEY RESPONSIBILITIES:

• To assess claims consistently and to ensure that claims assessment and disability management practice is in line with the market but also in line with the company values
• To liaise with and provide clients with feedback professionally
• To plan return to work programmes for claims needing active management
• To keep records and update systems
• To ensure effective client engagement
• Required Knowledge and Experience    
• Ability to work with various stakeholders
• Integrity
• Patience and tolerance
• Self-management
• Strong role model, able to command respect
• Proactive, capable of identifying and initiating change
• Results and action orientated
• Ability to deal with stressful environment and situations
• Empathy

Educational Requirements    

• Matric
• Postgraduate medically aligned degree is required eg. Occupational therapy / Physiotherapy
• 3-5 years clinical experience /claims assessing experience in Group Risk environment with exposure to Income Disability Claims, Capital Disability and Dread Disease claims
• Insurance related studies

Deadline:21st April,2026

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Role Objectives:

• This executive management role sits at the centre of the Human Capital function. The Head: People Strategy and Transformation is accountable for shaping and delivering Human Capital’s transformation agenda and for providing strategic, operational, and governance enablement to the Chief People Officer (CPO) to lead Human Capital as a business-critical function at ExCo level.
• The role blends programme leadership and change architecture with executive thought partnership—translating the People Strategy into an integrated portfolio of initiatives that strengthens organisational effectiveness, employee experience, leadership capability, culture, and Hollard’s broader social impact commitments.
• The incumbent will act as a trusted thought partner and delivery leader, owning complex, cross functional initiatives that shape how Human Capital delivers value to the organisation. The role requires the maturity and credibility to engage confidently at ExCo level, while also possessing the pragmatism to drive execution at pace.

Advert Summary 

Build the future-fit People function. Make it land. Make it last.

• If you’re the person who turns strategy into a governed, moving portfolio — the one who can hold multiple complex workstreams without losing the story, the sequencing or the outcomes — this is your moment. At Hollard, our Group People & Culture agenda is bold and deeply human. We’re looking for a People Strategy and Transformation Executive to sit at the centre of it, partnering closely with our Chief People Officer to shape priorities, mobilise leaders through change, and drive delivery that the organisation can feel.

Why this role matters

• You’ll build the operating rhythm behind the Group People strategy — governance, cadence, decisions, and delivery.
• You’ll help us evolve from traditional HR to true strategic people partnership — future-ready, data-led and leader-enabled.
• You’ll sit at the intersection of AI, workforce transition and human experience — ensuring the change is adopted, not just announced.

What you’ll do

• Design and embed Human Capital’s target operating model and governance.
• Run a prioritised transformation portfolio with clear benefits realisation and decision discipline.
• Lead change across culture, leadership effectiveness, employee experience (EX) and People Value Proposition (PVP).
• Enable HC technology transformation and embed people analytics capability that leaders trust.
• Own the people readiness workstream for the AI and automation transition, in partnership with Group IT.
• Act as a trusted thought partner and provide executive decision support to the Chief People Officer.

Required Knowledge and Experience    
What you’ll bring

• 8–10+ years in Human Capital leadership, transformation, strategy or consulting (financial services/insurance preferred).
• A track record of leading concurrent, high-stakes workstreams — with delivery to match the ambition.
• Exposure to technology-enabled transformation (HRIS/HCM, digital EX, analytics, governance) and what it means for people.
• Credibility and narrative quality to engage confidently at senior and executive levels.
• Fluency in the next-generation People function: AI-enabled workforce design, skills-based models, integrated performance/experience architecture, and the shift to strategic people partnership.

Educational Requirements    
Qualifications (nice to have, valued to bring)

• Relevant undergraduate degree (Commerce, Business Science, Industrial Psychology, Human Resources or equivalent).
• Postgraduate qualification (MBA/MBL or equivalent) preferred.
• Programme or project management certification (PMP, MSP, PRINCE2 or equivalent) advantageous.
• Certification or self-directed learning in people analytics, AI-enabled HR, or workforce strategy highly valued.

Deadline:24th April,2026

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JOB PURPOSE

• This role is responsible for delivering end-to-end IT sourcing, commercial contracting, and supplier governance within a fast-paced Group environment. The incumbent develops and executes category-level sourcing plans aligned to enterprise objectives, contributing informed input into broader procurement strategies. Working across multiple Business Units, the role delivers commercially sound, risk-managed sourcing outcomes across software, hardware, telecommunications, cloud, and IT services, with accountability for supplier risk management and effective Supplier Relationship Management
• The role prepares and presents sourcing recommendations and commercial options to Executive Management and applicable Governance Forums. Operating within established procurement frameworks and governance standards, the role requires strong execution capability, sound commercial judgement, and the ability to manage multiple initiatives concurrently with strong time-management discipline, while supporting the Group’s Transformation agenda, including B-BBEE and Shared Value objectives.

Scope, Scale and Complexity

• This role manages a diverse portfolio of IT sourcing, contracting, and supplier governance activities across software, hardware, telecommunications, cloud, and IT services. You will work across multiple business areas and stakeholder groups, handling a mix of routine and simple to complex sourcing and commercial matters, while balancing business needs, governance requirements, commercial value, and risk. The role requires strong execution capability, the ability to simplify complicated projects, and confidence in navigating cross-functional environments.

Key Responsibilities

Strategic Sourcing and RFx Execution

• Lead end-to-end IT sourcing across Telecommunications, Hardware, Software, Cloud, and IT Services.
• Execute RFx processes to deliver fair, competitive, and audit-ready outcomes.
• Design fit-for-purpose sourcing strategies informed by business needs, market intelligence, spend analysis, supplier capability, and risk.
• Manage sourcing initiatives across varying levels of complexity, from routine requirements to high-risk strategic engagements.
• Translate ambiguous business requirements into clear, executable sourcing and contracting solutions.
• Develop and implement category-level sourcing strategies aligned to enterprise priorities.
• Apply holistic, systems-based analysis to assess enterprise-wide, financial, technological, and supplier ecosystem impacts.
• Lead supplier engagement and commercial negotiations to secure value, manage risk, and protect Hollard’s commercial interests.
• Deliver measurable value through cost savings, total cost of ownership optimisation, improved commercial terms, and reduced supplier and contractual risk.
• Prepare clear, data-driven recommendations for governance and approval forums, including senior management.
• Ensure sourcing outcomes align with business objectives, technology strategy, and governance requirements.

Required Knowledge and Experience    
Required Experience 

• 7–10 years’ relevant experience, with clear evidence of independently managing simple to complex IT sourcing projects, commercial contracting, and supplier governance.
• Proven experience operating in enterprise environments with multiple stakeholders, competing priorities, governance requirements, and cross-functional dependencies.
• Demonstrated ability to manage low-, medium-, and complexity sourcing events, contracting, and supplier matters independently.
• Experience engaging credibly with senior stakeholders and contributing to governance and executive decision-making forums.

Required Knowledge and Skills

Procurement & Commercial

• Expertise in strategic sourcing, RFx execution, negotiation, and contract lifecycle management.
• Practical experience across IT categories: Telecommunications, Hardware, Software, and IT Services (including Cloud).
• Ability to critically review and assess contracts for commercial, operational, and regulatory risk.

Governance, Risk & Compliance

• Solid understanding of procurement governance, compliance, audit requirements, and risk management.
• Ability to produce audit-ready documentation and defensible sourcing decisions.

Supplier & Stakeholder Management

• Hands-on SRM experience with key and strategic suppliers.
• Strong stakeholder engagement and influencing skills across technical and business functions.

Core Skills

• Strategic Sourcing & Commercial Acumen: Strong execution capability across IT sourcing, RFx processes, negotiations, and contract lifecycle management, with sound commercial judgement.
• Relationship & Stakeholder Management: Proven ability to build and maintain effective relationships with internal stakeholders, suppliers, and cross-functional teams, and to influence outcomes collaboratively.
• Supplier Relationship Management (SRM): Ability to manage supplier performance, risks, and remediation actions to ensure service continuity and value realisation.
• Time Management & Prioritisation: Demonstrated ability to manage multiple initiatives concurrently, prioritise effectively, and deliver outcomes within agreed timelines in a fast-paced environment.
• Risk, Governance & Compliance Awareness: Strong understanding of procurement governance, delegated authority frameworks, and audit-ready documentation requirements.

Educational Requirements    
Required Qualifications

• Matric is compulsory.
• A relevant degree in Procurement, Supply Chain, Business, Commerce, Law, or a related field is compulsory.

Deadline:28th April,2026