Disconnections Data Administrator (12 Months Contract) - Ref: Disconnection - JWEX380/2023 at Johannesburg Water

PURPOSE

• Administration of data and reporting.

KEY RESPONSIBILITIES

• Verify the accuracy of disconnection, reconnection and audit information. Analyze and report exceptions to different stakeholders for further action. Conduct follow-ups to ensure that the exceptions have been resolved. Reconcile disconnection, reconnection, statistics weekly. Liaise with the contractor on files submitted for disconnection. Compile, consolidate and submit daily, monthly statistics to the Team Leader/ Manager. Prepare summary reports as and when required by management. Prepare presentations as required for different meetings. Attend to general admin work within Credit Management Disconnections Department’s scope. Attend to disconnections / reconnections audit queries, investigate and provide feedback timeously. Monitor, prioritize and respond to queries from internal stakeholders. Filing is kept in an organized manner and all documents are easily accessible. Filing is performed accurately and controlled professionally. Safekeeping of information is ensured. Administration is completed accurately and within agreed timeframes.

JOB REQUIREMENTS

Essential qualifications and experience

• Grade 12 (NQF 4).
• Certificate in Administration / Business Administration / Business Management (NQF 5).
• Computer Literacy (Ms Packages).
• 1-year administration and data management experience.
• Credit Management / Customer Service experience will be an added advantage.