Dispatch Manager at Ntice Sourcing Solutions

My client a well-known retailer in SA is looking for a highly talented & energetic AA or EE Dispatch Manager responsible for managing the dispatch area, staff & processes in order to facilitate & ensure smooth & timeous dispatches & deliveries in a large DC in Cape Town

Key Duties:

• Manage 2 Dispatch Shift managers as well as oversee 50+ sorters & scanners.
• Oversee Dispatch Shift Managers to ensure they are performing their duties in accordance within company standards and policies
• Managing the dispatch area, staff and processes in order to facilitate & ensure smooth and timeous dispatches & deliveries
• Managing all exceptional items and circumstances so as to ensure no undue bottlenecks, hold ups or any other operational inefficiencies
• Ensuring that full traceability and accountability is maintained throughout the receiving and dispatching procedures
• Develop & maintain effective & efficient work processes & procedures in line with company objectives
• Ensuring that adequate staff are present & on duty for the daily tasks
• Develop & motivate the entire Team
• Other tasks deemed suitable based on knowledge & experience as required by the General Manager.
• Monitor Dispatch Reports
• Plan & manage staff complement
• Ensure that the Team functions within the budget allocated
• Discipline the employees according to Company Policy and Labour Act
• Responsible for hiring, terminating, reviewing, mentoring & training of all employees in Dispatch
• Prepares input for performance evaluations including development & maintenance of accurate records
• Has a significant goal to maximize work performance and improve technical productivity
• Monitor Dispatch Operations to ensure that employees comply with administrative policies, procedures and safety rules.
• Encourage and recognize superior performance
• Monitor the Team to adhere & complete work within daily cut offs - SD, GE & Promised delivery dates
• Producing regular reports and statistics on a daily, weekly & monthly basis, as required

Requirements:

• Matric certificate or equal qualification
• Certificate / Diploma in Logistics/Supply Chain
• Minimum of 5 years' experience in full Dispatch operations in a management role
• Experience in an FMCG environment/Distribution Centre/Large Business, high volume environment

Attributes:

• Knowledge of tracking system or other similar business system.
• Sound computer skills, including Microsoft Word, Excel and email software.
• Familiarity with OH&S and safe work practices
• Experience using scanners and other logistics technologies
• Proven people management skills
• Knowledge of Shift rotation system
• Ability to motivate, train and delegate employees
• A highly motivated individual with the ability to work any time without direct supervision, and analyse and problem solve in a high-volume work environment
• Ability to make quick decisions within defined span of control
• Customer focused and ensures that all 3PL on site works within the SOP
• Maintaining a level of standard within the KPI's and objectives set.
• Creative thinking and openness to new challenges
• Appreciating diversity in the workplace and treating everyone with courtesy and respect
• Effective communication, which is open and honest
• Modelling best practice and leadership
• Able to listen to all staff in Dispatch related to new ideas regarding procedures/processes

Salary: 420K