In today’s volatile market, companies’ successes are dependent on a robust distribution channel that is able to provide a framework to deliver their goods effectively. The Value Group, with over 3 decades experience in supply chain solutions, has become the supply chain partner of choice for many of South Africa’s leading brands. The Value Group was fo...
Read more about this company
Supervise the dispatch processes and staff working in the dispatch area to ensure that the required activities are carried out as per Value and customer requirements.
Key Responsibilities
Process
Ensure that the Standard Operating Procedures are known, understood, trained on and maintained to ensure that the dispatch procedures are carried out correctly
Understand and know how to make use of the various systems in the business
Ensure effective planning of outbound stock is done daily as per the volumes to be dispatched
Ensure effective planning of staff requirements to manage volumes expected
Ensure that picking is planned correctly in order to meet volume requirements
Ensure that sufficient materials and equipment is available to effectively carry out the dispatch tasks
Ensure that all stock is handled in a manner which maintains the condition of the stock and its packaging as well as any specific the requirements of the products
Carry out investigations where required for discrepancies of documentation, vehicles, seals or products upon dispatch
Communicate issues with the customer where necessary
Resolve all issues within 24 hours
Arranging of vehicles when required to ensure that vehicles are booked and available on time for dispatch of stock
Ensure that handover of stock to other operations are controlled as per the respective system processes
Ensure that all loading procedures, when carried out, are done so correctly as per the required procedures
Ensure that all loads dispatched from the warehouse are properly secured prior to departure
Ensure that the WIP report is managed and maintained on a daily basis
Ensure that control of all documentation is maintained at all times and all filing is up to date
Ensure all dispatch reports are managed, maintained, monitored, actioned upon and reported to the respective managers
Analyse dispatch stats from reports and use the information to action as required
Staff
Supervise staff and their productivity within the dispatch area
Ensure correct and effective resource planning is done to meet operational requirements
Ensure overtime is kept to a minimum and only required on an exception basis
Ensure that dispatch staff have the necessary training
Carry out on-the-job training where required
Quality, Health and Safety and KPIs
Ensure that dispatch KPIs are known, understood, measured, managed and maintained and reported on monthly
Ensure proactive actions are taken
Ensure that all QMS procedures are implemented and maintained
Ensure NCRs/NCPs and IOs are raised daily, and staff are motivated to use the system to improve the operation
Ensure that all NCR’s/NCP’s and IO’s are closed off within the required lead times (5 working days)
Ensure standards of Health and Safety are maintained as well as the requirements of the Occupational Health and Safety Act
Ensure that all monthly checks are carried out as required
Maintain housekeeping standards on a daily basis
MHE and asset management
Ensure that the facility, stock and assets are adequately secured and that all Loss Control policies and procedures are implemented
Ensure that assets are well maintained, accounted for and reported on as required
Ensure that all assets and MHE are optimally utilised
Gmail
Yahoomail