Dispatch Team Lead at Hello Group

Duties and Responsibilities    

• Plan, coordinate, and control daily dispatch activities.
• Ensure shipments follow courier cut-off times and SLA agreements.
• Allocate resources and manage daily workload for the dispatch team.
• Verify order accuracy and correct allocation of serialised/SIM stock.
• Oversee packaging compliance, correct labelling, and waybill completion.
• Reconcile system stock vs. physical stock and investigate variances.
• Maintain dispatch area organisation, compliance, and housekeeping (LEAN/5S).
• Liaise with couriers, 3PLs, and internal stakeholders.
• Complete daily, weekly, and monthly operational reporting and KPIs.

Minimum Requirements    

• Minimum 3–5 years’ experience in a warehouse dispatch function
• Minimum 2 years’ experience in a team lead or supervisory role
• Proven experience working with telecommunication or serialized products
• Experience working in SLA-driven environments with strict security controls for high-value stock
• Experience managing 3PL or courier integrations (e.g., SkyNet, The Courier Guy, RAM)
• Experience in dispatch planning and courier management
• Experience with mobile network operators (MNOs) or distributors (advantageous)