Dispute Management Specialist at Haleon

In this role you will…

• Receipt, tracking, processing of all dispute management cases in the correct format, manner, and timelines, to completion.
• Rectify any incorrect assignments as received, and institute corrective action to prevent re-occurrences.
• Retrieve required documentation from all relevant stakeholders to support validation of claims.
• Resolve valid claims within agreed turnaround times.
• Managing Supply Chain Compliance Requirements, including the performance of any required testing, reporting as required.
• Business reporting (daily, weekly, or monthly)
• Support for other Customer Service Team roles as required (i.e., acting as relief when other team members are off work).
• Any other task as defined by the Line Manager.

Basic Qualifications/Skills:

• Matric / Senior Certificate – required. NQF Level 4.
• Basic understanding of business environment and ability to solve problems and Supply Chain issues with Finance team, warehouse colleagues and customers.
• At least 5 years’ experience in Accounts Receivable, Customer Service, or other Customer Contact Roles.
• SAP R/3 in the Order to Cash function – experience in handling customer stock claims and/or Dispute Management in SAP.
• Proactive self-starter who works well in a team environment, with minimal supervision.
• Ability to manage multiple business priorities simultaneously.
• Excellent communication skills.
• Analytical and problem-solving skills.
• PC Literacy, Microsoft Office Skills, specifically Excel, at an intermediate level at least.
• Experience in Supply Chain operations in an FMCG environment.

Preferred Qualifications/Skills:

• Tertiary or Customer Service/Logistics/Supply Chain Qualification (NQF level 6 minimum) would be an advantage.