Job Vacancies at Lead at Haleon

In this role you will…

• Collect data on Supply Chain operations using SAP, APO and external data sourced from the logistics providers and/or customers.
• Analyze data to identify areas of Supply Chain operations to improve efficiency by developing standard reports to highlight exceptions and trends. This may include operational reports related to Orders, Order-To-Cash, Demand vs Supply and Service
• Assess Logistics Service Provider operations.
• Ensure compliance with quality standards for reporting and ensure that reporting and data repositories meet required compliance/quality standards.
• Measure daily, weekly and monthly supply-chain performance (mainly focused on Order-to-Cash) to enable reporting to management.
• Highlighting Master Data anomalies to the relevant Pricing, Customer or Product Master Data owner(s).
• Performing basic inventory analysis and preparing inventory reports including daily stock availability.
• Support data requirements for supply chain optimization projects (e.g. warehouse-slotting, route planning).
• Track KPIs and report on Supply Chain’s performance.
• Support the Customer Service Team with daily reports to enable better customer support.

Basic Qualifications/Skills:

• University Degree or Diploma is preferred.
• Supply chain related discipline, Customer Interface, Logistics, Distribution.
• Must also have experience is dealing with Order-to-Cash and Supply Chain Planning.
• Must have proven experience in dealing with customers.

Preferred Qualifications/Skills:

• Commerce/Supply Chain/Engineering degree/diploma preferred. Other university qualifications will also be considered from a math, science, analytical, IT, etc.

Additional Skills:

• Understanding of business environment and ability to manage Supply Chain issues with Sales team and customers.
• Bachelor’s degree in Supply Chain management, logistics, business management or related fields
• Excellent mathematical and analytical skills
• Working knowledge of data analysis and forecasting tools and ability to develop actionable insights from data
• Interpersonal skills and ability to build and improve trusting relationships
• Attention to detail
• Working knowledge of MS Office and Power BI, relational databases, and ERP systems (i.e., SAP)
• Problem-solving aptitude
• Excellent communication skills
• Outstanding organizational ability

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In this role you will…

• Receipt, tracking, processing of all dispute management cases in the correct format, manner, and timelines, to completion.
• Rectify any incorrect assignments as received, and institute corrective action to prevent re-occurrences.
• Retrieve required documentation from all relevant stakeholders to support validation of claims.
• Resolve valid claims within agreed turnaround times.
• Managing Supply Chain Compliance Requirements, including the performance of any required testing, reporting as required.
• Business reporting (daily, weekly, or monthly)
• Support for other Customer Service Team roles as required (i.e., acting as relief when other team members are off work).
• Any other task as defined by the Line Manager.

Basic Qualifications/Skills:

• Matric / Senior Certificate – required. NQF Level 4.
• Basic understanding of business environment and ability to solve problems and Supply Chain issues with Finance team, warehouse colleagues and customers.
• At least 5 years’ experience in Accounts Receivable, Customer Service, or other Customer Contact Roles.
• SAP R/3 in the Order to Cash function – experience in handling customer stock claims and/or Dispute Management in SAP.
• Proactive self-starter who works well in a team environment, with minimal supervision.
• Ability to manage multiple business priorities simultaneously.
• Excellent communication skills.
• Analytical and problem-solving skills.
• PC Literacy, Microsoft Office Skills, specifically Excel, at an intermediate level at least.
• Experience in Supply Chain operations in an FMCG environment.

Preferred Qualifications/Skills:

• Tertiary or Customer Service/Logistics/Supply Chain Qualification (NQF level 6 minimum) would be an advantage.

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In this role you will…

• Daily oversight, monitoring, management, and any other task associated with the Dispute Management Process to support the business objective of processing claims correctly the first time, in as short a time as possible.
• Business reporting & communication (daily, weekly, or monthly).
• Managing Business Compliance and Audit Requirements of whatever nature.
• Build and manage a participative team environment through training, coaching, development, and performance management.
• Drives continuous improvement within the Dispute Management Function, whether system, process, tools etc. to meet evolving business and customer needs.
• Develop and implement proactive problem-solving techniques within the team to ensure speedy reactions to situations, as they arise, with the least cost/time impact to the business.
• Develop, implement, monitor, and report on KPI’s conducive to the achievement of overall business objectives.
• Providing support to other Customer Service Team roles as required as and when required (i.e., acting as relief when other team members are off work).
• Any other task as defined by the Line Manager.

Basic Qualifications/Skills:

• Tertiary or Customer Service/Logistics /Data Analytics/Supply Chain Qualification (NQF level 6 minimum).
• Excellent understanding of the business environment and ability to solve problems and Supply Chain issues with Sales team, customers and LSP Teams.
• At least 5 years’ experience in Supply Chain, Customer Service, Call Centre, or Customer Logistics Management role.
• At least 5 years’ experience in Customer Service, Finance and/or Supply Chain operations in an FMCG environment.
• Strong leadership and management skills.
• Proactive self-starter with minimal supervision.
• Ability to manage multiple business priorities simultaneously.
• Excellent communication and inter-personal skills.
• Excellent analytical and problem-solving skills.
• SAP Order To Cash Workstream.
• PC Literacy, Microsoft Office Skills.
• Conflict management and negotiation skills.

Preferred Qualifications/Skills:

• Tertiary or Customer Service/Logistics/Supply Chain Qualification (NQF level 6 minimum) would be an advantage.