District CCMDD & SyNCH Technical Advisor at BroadReach

The District CCMDD & SyNCH Technical Advisor will be responsible for assisting the employer, the District offices, relevant district management and health facilities with any CCMDD and SyNCH related queries including Information, Communication and Technology (ICT) (including training of DOH District officials on SyNCH) and clinical queries such as guideline and formulary management, queries on medicine regimens on SyNCH etc. The Technical Advisor will also provide guidance and training to sub-district and district ICT staff on any health sector related matters and will monitor the use of the CCMDD software system across the health facilities

Key Accountabilities (included but not limited to)

In your role as a District CCMDD & SyNCH Technical Advisor you will be responsible for:

• Ensuring that orientation and training of stakeholders at operational and management level takes place.
• Providing support and guidance to facilities and PuPs including re-training where required
• Guiding the implementation of a monitoring and evaluation system for CCMDD and SyNCH in the district.
• Facilitating the process to ensure that prescriptions issued are in accordance with the Essential Medicine List and Standard Treatment Guidelines.
• Assisting facilities to respond to alerts and escalations from the service provider and any challenges that may occur in the registration of patients on SyNCH and the collection of medicine parcels by patients.
• Submitting monthly reports to the district, employer and province.
• Closely monitoring achievement against targets and implementing remedial action in underperforming facilities.
• Train and mentoring sub-district and district ICT coordinators on health matters relating to CCMDD, including SyNCH
• Support and monitor the implementation of SOPs for both CCMDD and SyNCH
• Identify and recruit pick-up points in consultation with districts, conduct PuP pre-qualification assessments and follow up on the contracting process. Train Pick-up points when appointed and follow up with support visits.
• Provide ongoing support for facilities, ICT staff and PuPs
• Participate in Department of Health and employer meetings as required
• Serve in an advisory capacity towards relevant outputs at provincial and national levels within DOH and PEPFAR, building relationships and establishing foundations for current and future opportunities for BRHC with key stakeholders at national and provincial levels

Qualifications

Essential qualifications

• A Pharmacist registered with the SA Pharmacy Council or
• Professional Nurse registered with the SA Nursing Council
• 5 years’ experience with the systems and with supply chain channels - not necessarily a qualification, good understanding of the challenges faced by the CCMDD initiative and roll out of the SVS or RX Solutions

Knowledge

• Knowledge of and experience in the South African Public Health sector with > 5 years experience
• Knowledge and experience within the CCMDD Programme
• Knowledge of supply chain systems will be an advantage

Experience & Skills

• At least five years` experience in a health setting
• Management experience
• Experience with Public Health Adherence Guideline Strategy with in depth knowledge and experience on CCMDD process, implementation and reporting
• Knowledge and ability to utilise MS Office, Word, Power Point and Excel

Skills

• Advanced computer literacy
• Strong training skills (Ability to train users at all levels (health facility and district)
• Ability to develop own schedule based on programme plan and user needs
• Flexibility to be able to respond to prompt user needs and employer instructions
• Ability to prioritise tasks in order to meet deadlines, complete tasks by the set time frame
• Capability to identify risks and issues across ICT and supply chain areas, escalating those through to the applicable reporting structures.
• Ability to liaise with people at all levels of the health system in the district

Personal qualities & Behavioural competencies

• Excellent communication skills (written & verbal)
• Excellent problem-solving skills
• Good report writing skills
• Ability to work individually and as a team
• Ability to handle irate or resistant users
• Ability to work under minimal or no supervision
• Ability to work under pressure to reach urgent assigned targets
• Good people and leadership skills.

BroadReach Culture Cornerstones

• We serve a mission greater than ourselves
• We do better everyday
• We are solutions driven not problem focused
• We turn all customers into raving fans