Ekurhuleni provides sustainable and people-centred developmental services that are affordable, appropriate and of a high quality. We are focused on social, environmental and economic regeneration of our city and communities, as guided by the principles of Batho Pele and through the commitment of a motivated and dedicated team.
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Improve, monitor, and manage as well as resolve service delivery issues reported within the City of Ekurhuleni are resolved within set service standards
Provide leadership and strategic direction to ensure effective and efficient operation of the division
Implement the multi-channel strategy to reduce customer complaints to ensure a responsive and effective service delivery system is in place within the City
Provide a responsive dependable service delivery regime to ensure that the performance of CoE in dealing with service delivery is within the set standards
Ensure the implementation of good governance and risk management to ensure compliance with all relevant legislation and resolutions
Ensure effective financial management and processes to ensure compliance with MFMA and other financial related legislation
Drive customer service orientation to ensure exceptional service delivery to all stakeholders
Job Requirements
Degree in Business Admin
5 years’ relevant local government experience of which at least 3 years’ must have been at senior management level
Strategic capability and leadership skills
Additional qualification in Project Management
MFMA Certification
Proven track record in business process management and service delivery excellence
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