Divisional Head: Service Delivery - SDCD19003 at Ekurhuleni Metropolitan Municipality

Responsibilities

• Improve, monitor, and manage as well as resolve service delivery issues reported within the City of Ekurhuleni are resolved within set service standards
• Provide leadership and strategic direction to ensure effective and efficient operation of the division
• Implement the multi-channel strategy to reduce customer complaints to ensure a responsive and effective service delivery system is in place within the City
• Provide a responsive dependable service delivery regime to ensure that the performance of CoE in dealing with service delivery is within the set standards
• Ensure the implementation of good governance and risk management to ensure compliance with all relevant legislation and resolutions
• Ensure effective financial management and processes to ensure compliance with MFMA and other financial related legislation
• Drive customer service orientation to ensure exceptional service delivery to all stakeholders

Job Requirements

• Degree in Business Admin
• 5 years’ relevant local government experience of which at least 3 years’ must have been at senior management level
• Strategic capability and leadership skills
• Additional qualification in Project Management
• MFMA Certification
• Proven track record in business process management and service delivery excellence