Documentation Officer at CMA CGM

Role

• The main purpose of this role is to ensure that all aspects of exports process is completed within stipulated KPI’s.

Responsibilities:

• Monitor the vessel sailing to start export process
• Ensure that all invoicing is complete as per KPI – 48hrs from vessel sailing
• Ensure that all GBS/customer queries are actioned within 24 hours
• Ensure NIF is cleared weekly and followed up daily for all outstandings
• Assist the Finance Department with all AR and AP queries
• Ensure ECC is kept within the KPI of 5 days this means follow up with relevant teams daily
• Ensure that all export manifests are submitted
• Assist Import invoice team with invoicing as per clients requirements
• Ensure Nova cases are responded to within 4 hrs

Skills and Qualifications:

• Grade 12
• Relevant shipping courses
• Diploma/Degree with shipping maritime focus will be an added advantage
• Knowledge of shipping procedures and processes
• Proficient on Microsoft Office & Navis