South African National Parks is one of the world's leading conservation and scientific research bodies and a leading proponent of maintaining the indigenous natural environment.
South African National Parks, (SANParks), manages a system of parks which represents the indigenous fauna, flora, landscapes and associated cultural heritage of the country. Of al...
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National Diploma in Hotel Management, Tourism or Hospitality Management
Bachelor’s Degree will be an added advantage
Two (2) years’ operational experience in housekeeping or front office
Four (4) years’ experience in a supervisory or management position of a rest camp, 3 -star lodge or hotel operation.
Computer literacy, MS Word, Excel and Power Point
Code 8 valid driver’s licence (essential)
Knowledge of Occupational Health and Safety, Reservations & Front Office Systems
A sound understanding of Eco-tourism, Sustainable Tourism, Customer Relations Management, Tourism & Service industry and Housekeeping
Good knowledge and understanding of the Tourism Industry and related legislations
The following soft skills are also highly important, namely, communication (verbal and written), customer service, financial management, conflict management, diversity management, leadership skills, project management and interpersonal skills
Responsibilities
Supervision of day-to-day activities in various tourism outlets
Sorting out of all operational problems/challenges in tourism outlets
Managing all Front Office, Housekeeping, and activities staff, to ensure that the courteous and efficient welcoming and departure procedure for guests are carried out.
Effective customer service by anticipating, meeting and exceeding the guests’ expectations utilizing the CRM system.
Ensure that Tourism Property Management System and Front Offices processes align with operational and procedural policies.
Responsible for the Front Office and Access Control administration daily in accordance with laid down procedures. Including financial management, asset management and inventory control SOP’s
Monitoring income and expenditure and manage budget efficiently.
Stock taking / control and ordering through co-ordination by policy, procedures, and guidelines.
Ensuring effective maintenance of tourism infrastructure, gardens and grounds to the highest standards.
Monthly stock takes and inventory counts done as per SANParks SOP’s.
Ensure compliance and adherence to OHS standards and regulations. Ensure the security, health and safety of guests and staff.
Supervision and development of staff that includes the planning of work schedules, evaluation of work and determining of training requirements.
Assist with the development of new tourism products and the marketing of the park and its facilities.
To ensure that the vehicle under their control is managed according to policy, including log sheet and administration of this.
Be on-call outside normal working hours to take charge of any emerging crisis affecting visitors and staff.
Responsible for HR related matters including administration of attendance registers.
Compliance to all SANParks SCM financial SOP’s.
To act in the absence of a Hospitality Services Manager when delegated.
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